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AssetMark · 3 weeks ago

Service Desk Technician I

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$68K/yr - $75K/yr

5+ years exp

AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. As a Service Desk Technician, you will troubleshoot and resolve customer system and application issues while supporting both office and remote users.

AdviceConsultingFinancial Services

No H1B

Responsibilities

Resolve or delegate incoming support requests in ticketing queue, walk-ups, direct emails, calls or chats

Monitor the support request queue and ensure all work is ticketed

Writes and edits technical documentation for Service Desk team for knowledge sharing

Perform repairs, upgrades, updates, and maintenance of PC hardware, software, and printers

Support infrastructure and office networking

Manage IT inventory and order new equipment and software as needed

Investigate new technology solutions to enable more effective business processes

Troubleshoot minor network issues and escalate as needed

Review security and operational logs for abnormal events

Work with other IT staff to implement software builds, system upgrades, software patches and new technologies

Set up and move company computing equipment as well as shipping hardware to remote workforce

Potential travel to remote offices for maintenance as needed, as well as any large office moves

Identify trends in our environment and industry and work on proactive solutions and communications to team and end-users

Update manager on a regular basis on project work

Expected shift time to start is :7/7:30 am CT

Qualification

Windows Operating SystemMacOSMicrosoft Office / 0365Active DirectoryIntuneSoftware packagingTroubleshooting skillsZoom RoomsSystems hardeningCommunication skillsCustomer focusTeam oriented

Required

Minimum 5 years' experience in a Desktop/Customer support position

Management and configuration of multiples Operating Systems including Windows and MacOS

Strong Microsoft Office / 0365 experience

Hands on Intune and knowledge on Intune Policies and Group Policy Objects

Hands on software packaging and script deployment

Experience with computer setup and minor repair (remove and replace hard disk, memory etc.)

Excellent troubleshooting skills

Strong communication skills – verbal and written

Strong customer focus, self-motivated, team oriented with a positive “can do” attitude

Ability to work in a technical team environment and interact with all levels of management

Experience in Active Directory, especially managing group-policies

Endpoint Management and security includes OS deployment and patching, application updates and vulnerability management, carried out both on site and remotely

Experience working with Zoom Rooms

Knowledge of systems hardening and security principles