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Bergen Logistics · 23 hours ago

Client Service Manager

Kennesaw, GA

Full-time

Onsite

Entry, Mid Level

$44K/yr - $48K/yr

1+ years exp

Bergen Logistics is a company that specializes in logistics services, and they are seeking a Client Service Manager to act as the main liaison between clients and the warehouse teams. The role involves providing excellent customer service, managing logistics requirements, and ensuring smooth communication between various stakeholders.

Logistics

Responsibilities

Possess a natural tendency to organize and keep track of what is going on. Detailed oriented and can see things through to their conclusion

Proven ability to multitask with flawless attention to detail. Ability to prioritize for maximum efficiency. Strong problem-solving skills

Ability to work well under pressure in a fast-paced busy office/warehouse environment with shifting priorities while maintaining deadlines

Ability to see what is needed in advance and shows a sense of urgency

Prepare, analyze, and send daily reports

Coordinate and monitor warehouse inbound and outbound shipments, such as E-commerce, wholesale and retail. Working with appropriate parties to quickly resolve issues that delay timely processing and ensure orders are shipped within the expected windows

Monitor WMS system to track SLA. Address late orders as needed

Communicate with warehouse teams and escalate issues

Prepare reports for senior leaders and clients when needed

Intercept carrier packages as needed

Assist in training new clients on using the WMS

Maintain the most current vendor compliance information, thoroughly and efficiently gather customer information, and educate the client where applicable

Respond to client inquiries in a timely fashion

Research error resolution for inventory issues

Handle complaints, settle disputes and resolve conflicts with clients while maintaining a cooperative working relationship and escalate when necessary

Ensure company policies and procedures are adhered to in a professional manner, providing the highest service to clients

Review billing to identify issues and ensure accuracy

Train and coordinate tasks with the Assistant Client Service Manager

Qualification

Third Party LogisticsCustomer ServiceAnalytical SkillsComputer SkillsInterpersonal SkillsProblem-Solving SkillsAttention to DetailTeamworkCommunication SkillsSelf-Motivated

Required

1 to 3 years of relevant experience in customer service

Self-motivated and detailed oriented

Strong work ethic with a self-driven desire to succeed

Strong customer service orientation

Proficient: Computer skills (Microsoft/Google)

Aligned with Bergen's How We Work Together Principles including: Investing in People Development, Creating a Safe Environment, Treating others with Respect, Being able to work as part of a Team, having Trust in others, Having Passion for our work and clients, Having good Communication skills and having high Accountability for oneself and others