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Northern Rivers Family of Services · 3 weeks ago

Program Assistant ACT (23034)

Queensbury, NY

Full-time

Onsite

Entry Level

$20/hr - $22/hr

3+ years exp

Northern Rivers Family of Services is dedicated to empowering children, adults, and families to change their lives and build stronger communities. As a Program Assistant, you will maintain patient-centered care for clients in the Assertive Community Treatment (ACT) program, overseeing various administrative and operational tasks to support treatment and discharge processes.

FamilyResidential

Responsibilities

Develop and track a staff safety and monitoring system to include staff check-ins, and respond in case of staff or client incident

Responsible for managing medical records and supporting daily staff communication

Responsible for facilitating monthly billing reporting and needs, insurance eligibility, electronic clinical record reporting, and additional record and reporting needed to sustain program functioning

Maintain information of contact information for local service providers, first responders, community health agencies, housing, client and collaterals

Develop proficiency with the use of CAIRS system and assessment due dates for clients

Maintain hospitalization logs in the electronic clinical record to support billing functions

Manage the referral, intake, treatment, and discharge process for the ACT program on a daily basis

Compile and obtain all required documents for referral so program director can review referral quickly for potential admission

Contact potential program participants to review the structure of program and client needs; schedule intake appointments by coordinating with program staff

Support the Director with routine reporting and auditing documentation for accuracy and completion

Communicate with program staff the results of audits and necessary documentation due

Compile program data in a comprehensive manner, tracking any program required data, which could include client demographics, referral source, number of sessions per week, number of hours per session, critical events such as hospitalization and outcomes

Help develop program budgets, recording expenses, and tracking program spending

Schedule Psychiatrist/Psychiatric Nurse Practitioner appointments as directed by Director

Record meeting minutes and develop reporting to be submitted to shareholders/referral sources

Ensure that all appointments are correctly scheduled for program. Compile reports for ACT program for clinicians related to the accuracy and timeliness of documentation

Complete and scan paper documents over to responsible Provider or attach to appropriate participant electronic clinical record

Welcome Participants/visitors to the office and monitor waiting area for any safety or comfort concerns and respond

Triage and manage the ACT main phone line, directing callers to the appropriate team member

Responsible for maintaining office supply inventory and communicating with Director for program needs

Maintain the agency vehicle's cleanliness and fuel levels on a routine basis

Accompany ACT team members into the community when a safety concern exists as directed by the Director

Qualification

CAIRS system proficiencyMedical records managementProgram budgetingClient intake processCommunication skills

Required

High School Diploma is required

A valid NYS driver's license required

Preferred

Associate's degree and three years of related experience

Benefits

Health care package: medical, dental, and vision

Tuition reimbursement

Paid time off

Holiday Pay

401 (K) plan

Life Insurance

Loan repayment assistance

Free training/CEU opportunities

Company

Northern Rivers Family of Services

With an almost 200-year heritage behind it, Northern Rivers Family of Services is a leader in the field of human service agencies in New York by providing innovative, comprehensive and life changing care for over 18,000 children, adults and their families throughout 42 counties in New York.

Founded in 1829

Albany, New York, USA

1001-5000 employees