Arvato ยท 1 month ago
Technical Support IT 1
Louisville, KY
Full-time
Onsite
Entry Level
1+ years expArvato is a company specializing in innovative supply chain management and e-commerce solutions. They are seeking a Technical Support IT 1 to provide first-level IT support and collaborate with both local and international teams to resolve technical issues and enhance customer satisfaction.
Transportation/Trucking/Railroad
Responsibilities
Supports US and international lines of business
Provide technical support to highโend clientele by responding to inquiries and resolving incidents through Jira and other ticketing systems, email, and multiple support channels
Log, prioritize, troubleshoot, and resolve system issues, escalating complex cases to higherโlevel support or third parties when necessary
Monitor system performance to proactively identify and address potential issues, minimizing downtime and ensuring service continuity
Collaborate with internal departments and external partners to follow up on customer inquiries and deliver timely, accurate solutions
Create, update, and maintain technical documentation, FAQs, and knowledge base articles; assist users with new tools, updates, and best practices
Identify emerging issues, trending problems, and opportunities to streamline procedures, contributing to continuous process improvement
Support US and international lines of business, ensuring compliance with company procedures and adapting to program changes or updates
Perform additional operational tasks such as website testing, data entry, and order entry as required
Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment
Qualification
Required
Associates degree in Computer Science, Information Technology or related field and/or 1-3 years experience in a technical support, help desk, or IT operations role
Excellent written and verbal communication skills
Strong familiarity with PCs, including MS Windows Operating System and the Internet
Working knowledge of Microsoft Word, Excel, e-mail
Preferred
Previous experience in a fast-paced, high-volume warehouse environment preferred
Knowledge of SAP pertaining to warehouse activities preferred
Previous Technical Support experience, a plus
Associate's degree in Computer Science, Information Technology, or related field preferred
Familiarity with ticketing systems like ServiceNow, Jira, or Zendesk
Benefits
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
Company
Arvato
๐ช๐ฒ ๐๐ต๐ฎ๐ฝ๐ฒ ๐๐๐ฝ๐ฝ๐น๐ ๐ฐ๐ต๐ฎ๐ถ๐ป๐ ๐ด๐น๐ผ๐ฏ๐ฎ๐น๐น๐ Logistics seems so simple โ just goods in, goods out. For us there is so much more to it.
10001+ employees
H1B Sponsorship
Arvato has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (15)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Christopher H.
CFO North America & Brazil
Brent Behrens
Partner Account Specialist
Company data provided by crunchbase