Dayforce · 16 hours ago
Sr. Services Consultant, WFM
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $144K/yr
3+ years expDayforce is a global human capital management (HCM) company that provides a unified Cloud HCM platform. They are seeking a Senior Services Consultant who will guide the design and delivery of consulting services, ensuring customer requirements are met and providing oversight to team members.
Computer Software
Responsibilities
Provide Consulting Services to Customers
Leads engagements that help prospects and customers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reporting and analytics
Ensures a smooth knowledge transfer process to the Dayforce Implementation team
Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticals and complexity
Leads internal and external project and/or design meetings and provide status on progress of consulting services activities and deliverables
Conducts peer reviews and other internal project quality assurance activities
Either leads a CS engagement for Organizational Readiness best practices or provides guidance and input in preparation for rollout of the Dayforce solution
Able to establish credibility and rapport with internal and external stakeholders at all levels of organization; comfortable with executives
Is cool under pressure; often called on to lead difficult conversations with customers
Takes unpopular stance if necessary and in the best interests of the customer/project
Able to engage with multiple projects & customers at the same time
Contribute to Internal Consulting Services Initiatives
Design and document solutions and contributes to a solutions repository
Document best practices and share with the Practice
Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management)
Regularly participate in internal process improvement initiatives
Focus on Continuing Education
Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
Participate in Continuing Education sessions; lead Consulting Services best practice sessions
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Mentor others on HCM best practice implementation of new product features and functionality
Provide Sales Support
Support the sales cycle through solution review and feedback and assistance with scoping and estimation
Participate in prospect discussions regarding solution overview and implementation considerations from a Consulting Services perspective
Qualification
Required
Bachelor's degree or equivalent experience
Typically has 3 or more years of HCM consulting experience with an HCM software provider or consultancy with a focus on the configuration of Time & Attendance, Schedules, Pay Rules, Organizational Structure, and Leave Policies
Typically has 2 or more years of HCM implementation or relevant applications consulting experience
Solid experience in business process mapping, organization readiness, and technology enablement
Technical Skills Requirements
Has expert-level HR operations/business practices and technology enablement experience
Has advanced level HCM SaaS domain and implementation experience
Has a knack for simplifying complex technical or business requirements and solutions that often present setbacks for others
Proficient in Microsoft Office products
Deep understanding of different industries and how Dayforce implementation best practices apply to the customer's business practices
Functional Skills Requirements
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to engage with multiple projects & customers at the same time and manage competing priorities
Excellent organization, communication, and collaboration skills
Ability to lead and facilitate customer and internal workshops and sessions
Ability to mentor junior consultants through peer reviews and other QA activities
Acts as role model for Dayforce Cares
Ability to provide consulting services scoping and solution guidance in the sales cycle
An ability and willingness to travel to customer sites as needed (up to 25%) is required
Preferred
Master's degree or post graduate coursework an asset
Experience in change management an asset
Dayforce product knowledge with an understanding of the critical interdependencies and data flow between all modules (desired)
English/French bilingual proficiency
Dayforce implementation experience
Benefits
Excellent time away from work programs
Comprehensive wellness initiatives
Recognition through competitive pay and benefits
Volunteer days
Dayforce Cares
Company
Dayforce
Dayforce makes work life better.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeremy Johnson
Chief Financial Officer
Aimee Melgar (she/her)
VP, Global Partner Strategy and Programs
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