Tekion Corp · 21 hours ago
Senior IT Technical Support Engineer
Pleasanton, CA
Full-time
Hybrid
Mid, Senior Level
$92K/yr - $137K/yr
4+ years expTekion Corp is revolutionizing the automotive industry with its innovative cloud-native platform. The Senior IT Technical Support Engineer will be responsible for general IT troubleshooting, managing Helpdesk processes, and providing technical assistance to employees across the US and Canada.
Artificial Intelligence (AI)AutomotiveBig DataMachine LearningManagement Information SystemsSoftware
No H1B
Responsibilities
Help lead Helpdesk processes to be more efficient and effective
Manage day to day Helpdesk ticketing system for US and Canada employees
Active Directory and Okta management
Putting together policies and configurations within AD and Okta
Provide employee technical assistance for Mac, Windows and SaaS solutions
Run diagnostics to resolve employee reported issues
Work with routers, switches, racking, and cabling
Install, make changes, and repair computer hardware and software
Manage US and Canada employee onboarding and offboarding
Willingness and ability to travel up to 10% domestically within the United States
Qualification
Required
4+ years of experience working in a help desk environment
Experience working in Active Directory or similar tool for policy management and configuration
Laptop troubleshooting with Windows and Mac devices
Working within a single sign on tool such as Okta or similar
Experience with network equipment such as routers, switches, access points
Proficient in troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Excellent oral communication skills
Detail oriented in order to keep detailed notes on ticket
Preferred
Experience with MDM solutions but not required
Benefits
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Company
Tekion Corp
Tekion is redefining automotive retail with an end-to-end, AI-native platform purpose-built for the industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$635.1MKey Investors
Dragoneer Investment GroupAdvent InternationalBMW i Ventures
2024-07-16Private Equity· $200M
2021-10-05Series D· $250M
2020-10-21Series C· $150M
Leadership Team
Jay Vijayan
Founder and CEO
Guru Sankararaman
Co-founder and Chief Operating Officer
Recent News
Company data provided by crunchbase