Mortgage Sales Manager (Call Center Leadership) jobs in United States
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FocusOne · 3 weeks ago

Mortgage Sales Manager (Call Center Leadership)

positionHouston, TX
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

FocusOne is seeking an experienced Mortgage Sales Manager to build, lead, and scale a high-performing call center team of Mortgage Loan Officers. This role involves owning recruiting, coaching, performance management, and sales execution across a growing mortgage sales platform.

Financial Services

Responsibilities

Build, lead, and scale a call-center-based team of Mortgage Loan Officers
Recruit, hire, onboard, and develop LOs to meet and exceed production goals
Establish clear performance expectations, KPIs, and accountability frameworks
Conduct regular pipeline reviews, coaching sessions, and performance evaluations
Implement sales scripts, call strategies, and best practices to improve conversion
Lead daily/weekly sales meetings focused on results, activity, and growth
Drive team-based mortgage production across inbound and outbound channels
Monitor and manage lead flow, pull-through rates, and conversion metrics
Partner with operations, processing, and underwriting to ensure efficient execution
Identify performance gaps and proactively implement corrective action plans
Ensure compliance with all federal, state, and company mortgage regulations
Enforce proper use of LOS, CRM, and sales technology (Encompass preferred)
Maintain oversight of licensing, training, and required certifications
Create a performance-driven, ethical, and collaborative sales culture
Lead by example with professionalism, integrity, and accountability
Serve as a key voice in sales strategy, forecasting, and growth planning

Qualification

Mortgage sales experienceMortgage sales leadershipActive NMLS licenseEncompass LOS experienceBilingual SpanishCoaching abilityData-driven mindsetLeadership presenceCommunicationOrganizational skillsTime-management skillsProblem-solving skills

Required

5+ years of mortgage sales experience
2+ years in a mortgage sales leadership or management role
Demonstrated success leading teams (call center experience strongly preferred)
Active NMLS license (or ability to obtain within 30 days)
Strong understanding of mortgage products, guidelines, and sales workflows

Preferred

Experience scaling or rebuilding a mortgage sales team
Bilingual Spanish a plus
Encompass LOS experience

Company

FocusOne

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To better represent our dedication to credit unions and singular focus to help our owners and partners thrive in today’s extremely competitive finance landscape, we have rebranded as FocusOneTM.
dateFounded in 1998
location
Houston, Texas, USA
people-size51-200 employees
web-link
http://cualliancecuso.com

Funding

Current Stage
Growth Stage

Leadership Team

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Adrian Dominguez
President & CEO
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Kurt Howard
Chief Operating Officer
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Company data provided by crunchbase