Republic Services · 1 day ago
Customer Support Supervisor - ES
Dixon, CA
Full-time
Onsite
Mid, Senior Level
$86K/yr - $130K/yr
5+ years expRepublic Services, Inc. is a leader in the environmental services industry, seeking a Customer Support Supervisor to manage a team of Customer Support Specialists. This role involves overseeing daily operations, ensuring exceptional customer service, and coordinating with various stakeholders to facilitate waste management processes.
Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management
Responsibilities
Works with sales representatives on pricing, scheduling and transportation issues
Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies
Recommends approaches and services to provide customers with exceptional service
Determines work procedures, prepares work schedules, and expedites workflow
Studies and standardizes procedures to improve efficiency
Interfaces with customers and operations to make sure projects are completed as requested
Provides proposals in reply to customer's requests for services
Makes decisions on how to schedule and coordinates transportation services
Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department
Ensures that customer service supports sales representatives in their effort to secure and maintain a client base
Gathers information and completes audits from customers
Partners with attorneys to draft and revise contracts
Create budgets and tracks expenditures
Provides training and guidance to staff to ensure performance goals are established, tracked and achieved
Manages customer service function to ensure smooth and efficient operations
Participates in strategic planning to sustain and grow programs and service
Performs other jo-related duties as assigned or apparent
Qualification
Required
Advanced knowledge of Excel, Word, and PowerPoint
Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
5+ years of hazardous waste management industry experience
Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Company
Republic Services
Republic Services provides comprehensive environmental services to support business, home and community.
10001+ employees
H1B Sponsorship
Republic Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (22)
2023 (14)
2022 (17)
2021 (26)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-07-01IPO
Leadership Team
Jon Vander Ark
President and CEO
Brian DelGhiaccio
EVP, Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase