Harris Computer · 1 day ago
Senior Project Manager
Florida, United States
Full-time
Hybrid
Senior Level
5+ years expHarris Computer is a provider of association-specific CRM software built on Microsoft Dynamics 365 CRM. They are seeking a Senior Project Manager to lead client engagements, manage project resources, and ensure customer satisfaction while delivering projects on time and within budget.
Computer Software
Responsibilities
Client Research
Work with the Sales team to gather detailed knowledge about a new client, their requirements, and how our proposed solution will best meet their needs
Conduct independent research to become intimately familiar with the client’s business, beyond what was provided during the sales process
Coordinate internal transition meetings between the Sales team and the Project team to ensure all resources are well prepared to begin the engagement
Project Kickoff and Discovery
Lead a project kickoff meeting to ensure all teams are well aligned and prepared for next steps
Coordinate a thorough discovery and requirements analysis process to help our team understand the client’s business needs, goals, and objectives
Documentation and Implementation
Review the requirements and documentation created by Altai’s Business Analyst
Review business process specs, user stories, use cases, and test criteria for agreed upon requirements (base and custom)
Present project documentation to client team for sign-off
Collaborate with Business Analysts, Consultants, and Developers to convey any custom requirements to internal project teams
Work with clients to develop new best practice business processes that fit Altai’s software, out-of-the-box
Project Planning and Management
Identify the appropriate internal project resources based on skillset, availability, and general fit to allocate to each project
Assign and manage resources through our internal tracking system in accordance with project needs and individual utilization goals
Create and maintain detailed project plans, status reports, and budget reports for clients on a regular basis
Collaborate with various team members across Professional Services and R&D to formulate any additional estimates required
Ensure all client communications are clear, timely, and informative
Ensure excellent customer service throughout all aspects of the project
Maintain personal accountability for the health and success of each project; keep management abreast of any challenges or needs for additional support
Ensure all projects are completed on-time and within budget
Testing and Quality Assurance
Review all deliverables for compliance with client requirements
Ensure all deliverables are thoroughly tested by Altai’s testing team
Project Close-Out and Retro
Perform a detailed project retro at the close-out of each engagement
Provide reporting to management on successes, challenges, and lessons learned
Provide the Sales team with a detailed financial report for comparison against original estimates
Account Management
Maintain relationship with clients post-launch
Provide proactive updates to clients regarding new features, fixes, upgrades, etc
Identify opportunities to grow Altai accounts through upsells and enhancements
Work to maintain client referenceability throughout the life of each client relationship
Mentoring
Provide mentoring and guidance to newer Project Managers
Task Tracking
Maintain accurate time and task tracking records on a weekly basis for reporting and billing purposes
Maintain accountability for personal billability goals (75% / week)
Ensure all documented processes and procedures are followed
Qualification
Required
5+ years of experience managing large, intricate software implementation projects
5+ years of experience managing project budgets in excess of $250K and timelines in excess of 12 months
Keen ability to assess and mitigate project risk
Extensive experience managing change control
Ability to manage multiple competing projects, priorities, and tasks simultaneously
Excellent oral and written communication skills; ability to communicate effectively with C-level executives
Ability to translate highly-technical concepts into plain language for non-technical stakeholders
Ability to motivate cross-functional teams while driving progress to meet critical deadlines
Highly skilled as a player-coach
Passion for excellence in user experience and customer satisfaction
Excruciating attention to detail and a passion for thorough documentation
Advanced skills in Microsoft Excel and Word
Moderate to advanced skills leveraging Jira to manage tasks
Preferred
Experience managing Microsoft Dynamics CRM and/or Association Management System (AMS/CRM) implementations is desirable
Experience within the association industry is desirable
Benefits
Great pay
Competitive benefits
Flexible work schedules
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase