Erlanger · 22 hours ago
Patient Service Representative - Primary Care Marion County - Full-Time
Chattanooga, TN
Full-time
Onsite
Entry Level
2+ years expErlanger is a healthcare provider, and they are seeking a Patient Service Representative to manage various patient and customer service activities. The role involves answering phones, making appointments, and serving as a liaison between patients and clinical staff, while also participating in quality improvement processes.
Hospital & Health Care
Responsibilities
Answering phones
Making patient appointments
Registering patients in and checking them out after patient visit
Serves as liaison between patient and clinical staff
Coordinate care for patients
Support patients/families/caregivers in self-management, self-efficacy and behavior change
Manage the practices' patient population
Participates in the practice's quality improvement process and performance evaluation
Perform a wide range of office functions including computer data entry and word processing, filing, record keeping and reception duties
Ability to cross cover for other similar positions
Specific medical records responsibilities, including filing documents appropriately within records, general maintenance of the file room, chart copying, faxing and mailing out records as directed
Answering of department phone
Sorting and distributing mail and other duties as assigned
Responsible for patient registration to include obtaining records on new patients
Responsible for collecting co-pays and other payments and posting to patients account
Keeps accurate account of all assigned petty cash
Excellent oral and written communication skills; ability to relate well to people of a broad socioeconomic mix, with sensitivity to the delicate nature of the department
Ability to work in a typical office setting with some stressful situations, personal flexibility; moderate sitting, stooping, bending, and moderate work at word processing screen required
Assist Office Practice Manager and providers with general office duties
Qualification
Required
High School graduate or equivalent
Must be able to work well with others
Always poised, courteous, pleasing personality, good telephone voice and able to meet the public
Excellent oral and written communication skills; ability to relate well to people of a broad socioeconomic mix, with sensitivity to the delicate nature of the department
Ability to work in a typical office setting with some stressful situations, personal flexibility; moderate sitting, stooping, bending, and moderate work at word processing screen required
Preferred
Two years reception experience or general clerical experience
Company
Erlanger
Erlanger, named among "America's Best Hospitals" by U.S.
5001-10000 employees
H1B Sponsorship
Erlanger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Angel Moore, Esq.
CEO, Erlanger CHC's & Erlanger Health System Vice President Population Health
Stephanie Boynton
VP/CEO Erlanger Bledsoe/SVED and EWCH
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