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Tootsies · 1 week ago

Retail Front Desk/Client Services Specialist

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

Tootsies is a retail company seeking a Retail Front Desk/Client Services Specialist to build strong customer relationships and provide efficient service. The role involves processing sales transactions, maintaining customer information, and assisting with various store operations to ensure an exceptional customer experience.

FashionLifestyleRetailWeb Design

Hiring Manager

Marica Fotinos

Responsibilities

Build strong customer relationships by providing efficient, friendly service

Proactively collect and verify essential customer information including addresses, phone numbers, emails, and birth months in a courteous and thorough manner to support company goals. Ensure client profiles are complete, accurate, and free of duplication, and maintain all information in accordance with company policy

Maintain security awareness by safeguarding company passwords and access codes

Accurately process sales transactions at the appropriate price using the store’s point of sale system, accepting all forms of payment, including cash, checks, credit cards, and gift cards; ensure customers receive transaction receipts. Handle merchandise returns and exchanges, including issuing refunds or store credits

Verify that merchandise sold matches the printed receipt and the payment recorded, ensuring accuracy and quickly addressing any discrepancies

Perform opening and closing procedures, including preparing bank deposits and change requests

Assist stylists with merchandise lookups and transfers, and pull will calls, alterations, and special orders as needed

Maintain front desk supplies and keep the area organized at all times; assist with returning go backs to the appropriate sales floor location

Provide consistent email communication and timely follow-up

Maintain professional and supportive relationships with stylists, fellow team members, and all store locations

Maintain a fashionably styled personal appearance

Assist with recurring physical inventory

Support store events, complete special projects, and perform other duties as assigned

Answer and direct calls pleasantly and promptly

Greet and acknowledge all customers promptly, addressing them respectfully by their preferred name to ensure an exceptional experience

Respond to customers’ questions and provide information on procedures and policies in a helpful manner

Address customer concerns and refer them to a manager when necessary; only a manager is authorized to deny returns or similar requests

Engage customers in friendly conversation during transaction processing, alterations, holds, will calls, or special order pickups to ensure a positive experience

Ensure customer waiting times are minimal by efficiently managing transactions and processes. If delays occur, address the issue promptly and keep the customer informed to maintain their confidence and satisfaction

Offer to contact the customer’s regular or preferred stylist. If the customer does not have one, ensure they are connected with a stylist

Offer carry-out service to customers upon completion of their transaction

Bag, box, or gift wrap merchandise with the highest level of appearance and care

Qualification

Retail experienceLuxury environment experienceCustomer service skillsOrganizational skillsAttention to detailBasic computer skillsInterpersonal skillsCommunication skills