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Rocket · 18 hours ago

Knowledge Strategist

Detroit, MI

Full-time

Onsite

Mid Level

Rocket Companies is a Detroit-based company providing digital solutions for complex transactions. As a Knowledge Strategist, you will be responsible for the governance, taxonomy, and search optimization of the ServiceNow knowledge ecosystem, ensuring information is accurate and structured to enhance employee experiences.

ConsumerConsumer LendingFinanceFinancial ServicesLendingMortgagePersonal FinanceReal Estate

H1B Sponsor Likely

Responsibilities

Develop and maintain article templates, style guides, and publishing standards for Rocket's knowledge ecosystem

Manage contributor permissions and enforce governance models to ensure content quality and consistency

Host monthly office hours and training sessions for 80+ content partners to build knowledge management capabilities

Define and evolve Rocket's knowledge taxonomy, hierarchies, and tagging standards to improve findability

Configure ServiceNow AI Search, including synonyms and relevancy tuning to enhance user experience

Lead content migration projects and audit migrated content for alignment with Rocket standards

Partner with Product Strategy to evolve Rocket's intranet roadmap and knowledge strategy

Qualification

ServiceNow Knowledge ManagementTaxonomy designSearch optimizationAI/chatbot content readinessContent designServiceNow Knowledge Manager certificationIntranet systems managementInformation architectureImproving knowledge metricsCommunicationOrganizational skillsProblem-solving skills

Required

Experience with ServiceNow Knowledge Management or similar platforms

Strong understanding of taxonomy design, search optimization, and governance principles

Ability to train and enable stakeholders effectively

Familiarity with AI/chatbot content readiness and conversational design

Excellent communication, organizational, and problem-solving skills

Preferred

ServiceNow Knowledge Manager certification or related credentials

Experience managing intranet systems

Background in information architecture or content design

Proven track record of improving knowledge findability metrics

Benefits

Health benefits

Perks

Company

Rocket

Rocket is redefining homeownership, mortgage, real estate and personal finance services.

Founded in 1985

Detroit, Michigan, USA

10001+ employees

https://www.rocketcompanies.com/

H1B Sponsorship

Rocket has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (43)

2024 (12)