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PURIS · 4 weeks ago

Customer Quality Coordinator

Minneapolis, MN

Full-time

Onsite

New Grad, Entry Level

$52K/yr - $64K/yr

PURIS is committed to transforming the global food system through innovation in plant-based nutrition. The Customer Quality Coordinator ensures that products meet high standards of quality and compliance, managing documentation and overseeing food safety programs to maintain supply chain integrity.

AgricultureAgTechFarmingFood and BeverageManufacturingOrganicOrganic FoodPlant-Based FoodsSnack Food

No H1B

Responsibilities

Administer the Quality Document’s email and documents. Send consistent and timely responses to requests

Own the process of logging any special customer requirements that differ from our standard specification. Track the requests in Loop notes page and lead the weekly meeting to ensure that requests are decided upon and set up in our systems accordingly. Drive the management of change process to ensure updates are effectively communicated to all stakeholders

Evaluate test results for both co-manufactured and internally manufactured products against acceptance criteria. Maintain comprehensive logs and electronic files of all test outcomes

Perform positive release procedures for products, ensuring compliance with quality standards before customer shipment

Generate certificates of analysis for co-manufactured and out-of-specification products, aligning with customer requirements and quality standards

Conduct timely reviews and monitor co-manufacturing, supplier, internal manufacturing sites, certification, and warehouse site documentation for compliance with quality approval criteria. Perform site inspections, as necessary

Lead and coordinate review of third-party supplier information to ensure adherence to PURIS's stringent FSQR standards

Organize and maintain essential documents and records, including keeping current records of active co-manufacturing, internal manufacturing sites, and supplier quality information. Track certifications and ensure compliance with certification requirements and expiration dates

Engage with quality, sales, marketing, R&D, retail, and customer service teams to address quality concerns, manage product specifications and certifications across all product lines

Analyze data and team needs and engage in solutions to provide support. Recommend process enhancements. Prepare communications and reports for management

Qualification

Food Science DegreeHACCP knowledgeFSMA knowledgeMS Office proficiencyData interpretationCustomer service skillsOrganizational skillsAttention to detailWritten communicationVerbal communication