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Digitas North America · 3 weeks ago

Vice President Director, Technology - AI Customer Solutions

Chicago, IL

Full-time

Hybrid

Director/Executive

$135K/yr - $194K/yr

9+ years exp

Digitas North America is seeking a Vice President Director, Technology - AI Customer Solutions to drive technical innovation at the intersection of generative AI, data, and digital marketing. In this role, you will partner with client teams to analyze processes, uncover pain points, and create tailored AI solutions while acting as a thought leader in the field of generative AI.

Marketing & Advertising

Responsibilities

Supporting organic growth or new business activities such as RFP responses and client pitch development, presentation and follow-up

Building client relationships and trust, and act as an AI solution expert for their team

Translate complex technical solutions into easy-to-understand concepts while conveying value and need

Conducting client walkthroughs of requirements, technology recommendations/POVs and/or live demonstrations of working functionality and capturing feedback

Partner with client & project teams to define technology roadmaps

Directing and driving the end-to-end discovery, strategy, and delivery of AI-powered projects using our bespoke generative AI platform

Gather requirements, architect, prototype, and implement innovative solutions across diverse business use cases

Collaborate with cross-disciplinary teams—including designers, developers, and strategists—to ideate, develop, and launch new products and experiences

Partner with clients to understand their evolving generative AI needs and proactively identify opportunities where generative AI or technology can support their business goals

Lead requirements gathering, use case documentation, and define acceptance criteria in partnership with clients, stakeholders and development teams

Identify opportunities to expand and enhance core platform and collaborate with platform development team to implement

Guide teams, including Product Managers, Engineers, and QA Analysts, across the full software development lifecycle (SDLC), ensuring high-quality, timely delivery

Conduct technology audits, vendor analyses, and help define product roadmaps and technical strategies

Be a subject matter expert in prompt engineering and generative AI best practices, offering hands-on guidance and training to clients to maximize the value of the platform

Present complex technical concepts to both technical and non-technical audiences with clarity and confidence

Stay current with the latest advancements in emergent technologies, protocols, frameworks, best practices and compliance as related to generative AI (for example: CP2A, Responsible AI, MCP, and EvalOps), while identifying opportunities for new processes, functionality and improvement. Maintain strong organizational, time-management, and risk-mitigation practices in a dynamic, fast-paced environment

Flexibility working with international timezones

Qualification

Generative AIProduct ManagementSystem AnalysisAI PlatformsTechnical DocumentationClient Relationship ManagementCommunication SkillsLeadershipProblem-SolvingAdaptabilityInterpersonal SkillsTeam CollaborationTime ManagementRemote Team ExperiencePresentation Skills

Required

9+ years in a Product Manager, Product Owner, or Business Analyst role, with significant digital/technology project experience

4+ years consulting or working in a digital agency environment

Bachelor's degree (or equivalent) in Business or Technology related field preferred

Robust expertise in Artificial Intelligence and Generative AI, with hands-on experience in designing, deploying, and optimizing solutions

Proven capability in system/business analysis and driving product development from ideation to launch

Proficiency in modern AI platforms, tools, and the digital/software development lifecycle

Excellent analytical, creative problem-solving, and critical thinking skills

Exceptional communication, presentation, and interpersonal abilities

Demonstrated leadership in managing multidisciplinary teams and fostering innovation

Adaptability to handle risk, change, and feedback while maintaining composure under pressure

Outstanding written and verbal communication skills to support interaction with a variety of team members at different seniority levels and varying degrees of technical understanding

Experience working directly with senior level clients to gain trust and establish rapport for product management, technology assessment and development work required

Outstanding technical documenting skills

Experience using Atlassian tools (JIRA, Confluence) required

Experience working with remote teams in different time zones required

Flexibility to travel as needed required