Hamilton Health Center · 1 month ago
Customer Service Rep - Call Center
Harrisburg, PA
Full-time
Onsite
Entry Level
1+ years expHamilton Health Center is the only Federally Qualified Health Center in the area, dedicated to improving the health of Central Pennsylvania's residents. The Customer Service Rep will be responsible for checking patients in and out, verifying patient information, collecting payments, and scheduling follow-up appointments to enhance patient accountability and streamline the registration process.
Hospital & Health Care
Responsibilities
Complete the registration function of Medical or Dental checking out patients after patients have receive services and be able to work in all registration areas effectively including off-site locations
Collect fees associated with each visit for the uninsured and insured patients
Coordinate collection of all past due account balances with patients and billing department
Verify patient information to assist the billing process
Coordinate patient services with the benefits department to assure coverage for prescriptions
Provide patients with receipt of all transactions and update the in-house system according to set protocol
Verify patient’s ‘superbill’ information to ensure accuracy and smooth transition of services to billing according to set protocol
Be able to work with all internal departments to solve problems and ensure a smooth transition of all registration functions at all registration locations including off site clinics
Medical - Direct patients to benefit for medication completion, select plan, PCP change, presumption of eligible forms, sliding waivers for ultrasound and Health Start enrollments
Performs other job duties as assigned within scope of responsibilities
Register all patients for Medical and Dental based on approved protocol for each department
Register all scheduled appointments and walk-in patients according to department/program protocol
Verify insurance and primary care provider (PCP) using promise for all medical assistance patients and the appropriate method of verification for all private insurance via website or telephone
Place the appropriate patients on the sliding fee scale by completing a household assessment
Scan copies of insurance cards, identification, and all necessary documentation for patient files
Advise patients accordingly to streamline patient/workflow in a professional and courteous manner such as to take a number, assisting with questions and concerns and giving guidance to find other departments and programs
Collect insurance co-payments before service is rendered and coordinate with check out process
Qualification
Required
High School graduate or GED required
A minimum of one (1) years' experience in customer service-based center atmosphere, general customer service, medical/dental registration, or other related fields
Must be detail oriented
Have excellent verbal and communication skills
Have strong computer skills
Able to work with high degree of accuracy in a high paced environment
Must be able to handle work related stress in a positive manner
Able to apply critical thinking skills in problem solving
Be dependable, reliable, and professional
Must be able to communicate politely and courteously with people from different socio-economic and ethnic backgrounds
Be able to establish and maintain harmonious, productive working relationships with Center's management, providers, clinicians, and public
Able to work some evening and other extended hours as needed
Reliable transportation to travel throughout the service area
Preferred
associated degree or formal business/technical education
Benefits
Paid time off, Birthday holiday, and 7 paid holidays.
Medical, Dental & Vision,
Company paid life insurance.
Retirement Plan
Employee Assistance Program
Company
Hamilton Health Center
Hamilton Health Center is the only Federally Qualified Health Center (FQHC) in Dauphin County and continues to grow using the holistic and comprehensive approach to being patient centered.
Founded in 1969Harrisburg, Pennsylvania, US
201-500 employees
H1B Sponsorship
Hamilton Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2021 (3)
Funding
Current Stage
Growth StageLeadership Team
Reuben J. Pettiford
President and CEO
Ami Z.
Chief Operating Officer
Company data provided by crunchbase