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PROVE · 3 weeks ago

Senior Director / Vice President of Servicing

United States

Full-time

Remote

Mid, Senior Level

7+ years exp

PROVE Partners, LLC is a patient-centric complex claims administration and healthcare finance company that provides innovative services and financial products to injury victims, medical providers, and law firms. The Senior Director / Vice President of Servicing is responsible for leading the servicing organization to maximize recoveries and minimize losses, overseeing operations and ensuring compliance and excellence in service delivery.

Financial ServicesHealth Care

Comp. & Benefits

Responsibilities

Servicing Operations Leadership

Working through PROVE’s servicing team, the Senior Director / VP of Servicing will be responsible for ensuring:

PROVE’s lien security interests are properly perfected, including ensuring law firms receive adequate notice of assignment of interests

Case status updates are obtained from representing law firms at least every 90 days

New legal representation is secured for dropped or abandoned cases

Recovery of misdirected funds from third parties

PROVE’s interests are represented in bankruptcies, probate actions, interpleaders, and other extenuating circumstances

Exceptional customer service and professional communication in all interactions with outside parties

Settlement Execution Partnership

The Senior Director / VP of Servicing, in partnership with the Settlements Manager, will lead the team responsible for:

Achieving fair, strategic, win-win settlement outcomes in line with PROVE’s client-level targets and performance goals

Driving disciplined follow-through on agreed settlements to convert commitments into actual cash collections

Establishing escalation pathways and management oversight to resolve stalled negotiations, disputed balances, or complex settlement situations

Ensuring settlement execution reflects professionalism, strategic judgment, and alignment with PROVE’s broader servicing strategy

Legal Partnership

Working closely with PROVE’s in-house General Counsel, the Senior Director / VP of Servicing will help ensure seamless partnership with legal escalation efforts including:

Coordinating Legal Demands requesting information or funds owed to PROVE

Supporting bar complaints against law firms that breach ethical duties leading to financial harm

Supporting litigation strategies against counterparties who misappropriate or fail to remit funds contractually owed

Team Leadership & Performance Management

Lead day-to-day management of servicing operations

Build, coach, and motivate a high-performing remote workforce (onshore + offshore)

Drive accountability to daily productivity, output quality, and KPI targets

Develop incentive plans, contests, and engagement programs to reinforce desired behaviors

Maintain a performance-first culture grounded in ownership, discipline, and results

Process Refinement & Operational Excellence

Evaluate existing workflows and identify opportunities to improve efficiency, scalability, and results

Standardize processes and enhance SOPs

Implement QA checks and controls to ensure professionalism, compliance, and consistency

Lead continuous training and development for the servicing organization

Technology & Systems Enablement

Partner with Technology and Data teams to refine PROVE’s servicing platform

Improve workflow automation, data capture, task management, and reporting visibility

Ensure strong data integrity supporting analytics, KPI tracking, and decision-making

Escalation & Complex Case Management

Serve as the primary escalation point for complex, sensitive, or strategic servicing matters

Diagnose issues, design response strategies, and oversee execution

Coordinate cross-department alignment as needed to drive resolution

Data, Analytics & Strategy

Own servicing KPIs and continuously refine scorecards and dashboards

Use data to derive business insights, identify trends, and proactively mitigate risk

Translate analytics into actionable strategy and execution plans

Present servicing performance and strategy insights to executive leadership

Qualification

Loan servicing experienceData analyticsLeadership experienceMicrosoft ExcelPower BIRemote team managementProcess buildingOperational disciplineEmotional intelligenceCommunication skills

Required

7–10+ years of experience in loan servicing, mortgage servicing, receivables servicing, or other financial asset servicing, including 3+ years in leadership. Experience with litigation finance a plus

Demonstrated success managing high-performing remote teams, including offshore workforce management

Strong people leadership, emotional intelligence, and ability to navigate difficult conversations with internal and external stakeholders

Proven experience building processes, scaling operations, and partnering with software/technology initiatives

Highly analytical with strong quantitative ability

Advanced Microsoft Excel skills required

Excellent written and verbal communication skills

Bachelor's degree required