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Quinn Residences · 1 day ago

Field Service Technician

Commerce, GA

Full-time

Hybrid

Entry, Mid Level

Quinn Residences is a leading owner and operator of dedicated single-family rental communities in the Southeast, focused on providing high-quality living experiences. The Field Service Technician will work closely with the Portfolio Manager to manage service requests and ensure resident satisfaction through routine maintenance and repairs.

Commercial Real EstateReal EstateResidential

Responsibilities

Adherence to property-level expense budgets

Establishing and maintaining resident satisfaction standard

Holding vendors accountable to established operating standards

Promoting and upholding all company policies

Diagnose and perform minor and routine maintenance/repair, as directed, involving the following on a daily basis: Electrical and plumbing (including water lines) A/C and heating systems Appliances (when applicable) Water irrigation systems Stairs, gates, fences, patios, railings and carpentry Tile, carpet, flooring Roofing, gutters, fasteners Interior/exterior lights Fireplaces, ceiling fans Gas fixtures and appliances Shutters, doors, cabinets, windows, sliding glass doors Water heater, gas and electric Door locks, mailboxes and locks Security systems (where applicable) Ceiling leaks Walls, minor sheetrock repair, painting Pool areas, tile, and pool furniture Prepare vacant units for occupancy by removing trash and other debris, performing maintenance, painting and cleaning within the timeframes established by the property

Participate in maintaining property appearance by removing litter, debris, snow and ice, cleaning grounds, walkways, breezeways, parking lots, curbs, trash receptacle areas, amenities, and other common areas. Paint and maintain fencing, curbs, building exteriors and common area interiors

Respond within 24hours to resident requests for maintenance, troubleshoot problems and takes action to resolve maintenance concerns. Clean up work area and restore it to its original condition

Notify resident (or ensure that the residents are notified) that their requests have been completed

Timely response (within 1 hour) to emergency maintenance requests after hours when scheduled for on-call duty

Complete all administrative requirements and forms accurately and in accordance with established property deadlines (i.e., timeclock, turnover cards, on-call logs, site inspection logs, service requests, pool logs, maintenance checklists, etc.)

Maintain and utilize tools, equipment, and vehicles in a clean, orderly, and safe manner

Follow established procedures for accessing and returning tools and other materials from the maintenance shop. Assist Maintenance Supervisor with the inventory and ordering process when requested. Maintain, secure, organize and clean shop as needed

Perform routine maintenance on property equipment, pools, amenities, office equipment and tools as necessary to ensure all are in proper working order

Perform routine lighting inspections and replace or schedule replacement of burnt-out bulbs as necessary

Participate in safety inspections and alerts supervisor of any safety hazards immediately. Comply with all safety policies including utilizing required safety equipment (i.e., back belt, safety glasses, etc.)

Comply with policies and procedures laid out in the property kept on-site

Participate in and meet deadlines for all mandatory training programs

May be required to assist at other Quinn Management properties upon request

Responsible for possessing and maintaining personal hand tools, reporting to work on time as scheduled and in proper uniform

Collaborate with Facilities Manager to routinely introduce new vendors to the vendor network in assigned market to ensure pricing levels remain current and to promote a competitive environment

Assist Facilities Manager in the tracking and management of vendor compliance (i.e., insurance, license(s), etc.)

Ensure job assignments are effectively distributed across vendors and field service techs to optimize KPIs (e.g., cost, quality, speed, capacity, and resident experience)

All other duties as assigned

Qualification

EPA/HVAC certificationElectrical maintenancePlumbing maintenanceAppliance repairYardi software proficiencyMicrosoft Office knowledgeCarpentry skillsCustomer service skillsTeamworkInterpersonal skillsTime managementCommunication skillsOrganizational skills

Required

EPA/HVAC certification required

High school graduate or equivalent required

General knowledge of all aspects of maintenance repair and service including plumbing, electrical, appliance repair, HVAC, general maintenance, minor carpentry

Previous maintenance experience required

Ability to effectively communicate with supervisor, co-workers, and residents

Ability and skills to perform maintenance in any or all the following areas: electrical, plumbing, appliance repair, carpentry, painting, pool maintenance and cleaning, carpet repair and replacement, roofing, furnace and air conditioning maintenance and repair

Ability to perform tasks in an orderly and timely manner

Possess and continually improve the technical skills necessary to perform assigned maintenance duties and knowledge in all areas of property maintenance

Excellent customer service skills

Good interpersonal skills and ability to interact effectively with managers, co-workers, residents, and vendors

Ability to work effectively on a team and contribute to team goals

Knowledge of location of electric, irrigation and water shut-offs

Ability to multi-task and prioritize

Must have a keen eye for construction details and overall physical property attributes

Strong organizational, creative, and communication skills

Can work independently with minimal direct supervision

Travel is required for site inspections and other team meetings