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State of Wisconsin · 3 weeks ago

DMV Customer Service Representative Lead

Madison, WI

Full-time

Onsite

Mid, Senior Level

$30.47/hr - $30.47/hr

The State of Wisconsin's Division of Motor Vehicles is seeking a DMV Customer Service Representative Lead to oversee the Correspondence Processing Unit. This role involves leading a team in managing incoming correspondence and supporting DMV programs, ensuring efficient processing and compliance with statutory obligations.

AssociationNon Profit

No H1B

Responsibilities

Serve as a lead worker, facilitator, and analyst for the Correspondence Processing Unit

Direct, guide, and mentor the DMV Customer Service Representatives in the unit

Participate in program planning and administration

Work with the unit supervisor and others in the division to accomplish the goals and objectives of the unit

Complete daily tasks including repeated bending and lifting, standing or walking for long periods of time, and frequent lifting up to 30 pounds with occasional lifting up to 50 pounds

Verify or enter data in front of a personal computer screen

Qualification

Customer service experienceInterpreting regulationsTraining experienceLeadership experienceConflict resolution

Required

Experience providing customer service such as identifying and resolving customer problems, answering questions, processing transactions, etc. Customer service may have been provided internally to those in the organization and/or externally to the public or others outside the organization

Experience interpreting and applying laws, regulations, policies, procedures, or other complex documents

Preferred

Experience coordinating, assigning, and reviewing work of other staff members

Experience establishing work schedules

Formal or informal leadership experience

Experience participating on and/or leading DMV projects

Experience providing training to new employees or to employees requiring additional training

Experience resolving conflict amongst team members

Benefits

Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.

Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment)

An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan

Well Wisconsin Wellness Program

A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

Use this Total Rewards Calculator to see the total value of our competitive benefits package!