Kelly · 2 days ago
Powertrain Call Center Agent
United States
Full-time
Remote
Mid Level
$24/hr - $25/hr
3+ years expKelly Services, in partnership with Nissan, is seeking an experienced mechanic to work in their Powertrain Call Center. The role involves validating and authorizing technicians' diagnoses while providing excellent customer service to dealership personnel and handling warranty claims.
OutsourcingProfessional Services
No H1B
Responsibilities
Protect the Nissan/Infiniti ownership experience by validating the technician's diagnosis
Serve dealership personnel as they navigate Nissan/Infiniti policies and procedures
Provide excellent customer service via phone, emails, chat, etc
Must have strong communication skills and the confidence to stand by your decisions
Provide claim support to Nissan and Infiniti dealers
Adjudicate warranty claims to ensure timely and accurate claim payment
Utilize resources like Technical Service Bulletins, Electronic Service Manuals, and Campaign publications
Qualification
Required
Thorough knowledge of the maintenance and repair of vehicles; well-versed in use of technical service manuals and tools
Three or more years of 'hands on' automotive repair experience. Dealership experience is a plus
Computer Skills: Ability to work with multiple computer screens. Typing speed of 30 wpm or better
Preferred
ASE Master preferred, must have A1, A2, and A6
Benefits
Weekly Pay
16 paid holidays
2 weeks Paid Time Off (accumulated)
Enhanced Medical Benefits
Kelly Perks-Discount Program
Medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
Retirement savings plan
Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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