IMPRINT Hospitality · 3 weeks ago
Hotel General Manager - All Inn
Denver, CO
Full-time
Onsite
Mid, Senior Level
3+ years expIMPRINT Hospitality is opening the All Inn Hotel, a boutique hotel in Denver, Colorado. The General Manager will oversee daily operations, lead a team, ensure guest satisfaction, and manage financial goals.
Hospitality
Responsibilities
Manage the People Resources efforts to attract, retain and motivate the employees; hire, train, schedule, develop, empower, coach and counsel, conduct performance, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate
Create an environment where guests are a priority and experience a positive and memorable visit. Ensure all team members are trained and held accountable for exceptional customer service
Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance, and operating departments. Guest Service Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions
Manage all customer feedback online and in person with responses that are appropriate. Ensure root cause of problems are vetted and remedied
Supervise work at all levels to ensure efficiency, completion and quality standards (front office, room attendants, laundry attendants, maintenance employees, etc.)
Manage payroll and expenses, analyze and interpret financial information and monitor sales, room inventory, market inventory, and profits
Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to the team
Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business. Review and approve all expenses in "other expense" categories in all departments. Regularly review all major expenses to ensure that monies are wisely expended
Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts
Audit time punches daily, approve staff timecards, generate pay period summary report and send to finance
Daily Entries of finances and accounting (AR-AP) and send to the finance manager
Audit cash drawers and safes at each property
Audit petty cash make entries into each property petty cash spreadsheets and submit to finance for reimbursement
Recording, making bank deposits and match them to the day end close reports
Partner with leadership to develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Control and make updates daily to the OTA inventory of both properties within Stay N Touch and match availability on extranets
Mange retail ncluding purchasing, display, inventory control and sales management
Manage vendor relationships to ensure value purchasing and appropriate supply levels
Oversee maintenance and capital programs, staff, equipment and preventative maintenance
Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations, and ensure quality service and customer satisfaction
Inspect facilities regularly and enforce strict compliance with health and safety standards
Execute and promote an accident and safety prevention program to minimize liabilities and related expenses
Submit operations reports weekly and monthly to memorialize the week’s events and notable activities
Assist as necessary with special projects and coverage of shifts
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs
Immediately remedy any unsafe conditions
Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel
Other duties as assigned
Qualification
Required
3-5 years of leadership experience and moderate knowledge of the hospitality and business management fields
Ability to multi-task, plan, prioritize, and manage time
Ability to study, analyze, and interpret complex activities or information in order to improve known practices or develop new approaches
Ability to make decisions with only general policies and procedures for guidance and keeping the VP of Operations informed
Highly developed communication skills to frequently negotiate, convince, sell and influence other employees, hotel guests and/or corporate clients
Excellent speech and written skills in order to communicate with owners, guests, and employees
Excellent literacy skills necessary for reports, policies, and procedures
Company
IMPRINT Hospitality
Leaving a positive IMPRINT on all we touch
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Seim
Managing Partner and Co-Founder
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