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The University of Texas at Austin · 3 weeks ago

Administrative Associate - Office of the Registrar

UT MAIN CAMPUS

Full-time

Onsite

Entry Level

$46K/yr - $46K/yr

1+ years exp

The University of Texas at Austin is seeking an Administrative Associate for the Office of the Registrar. This role provides administrative and customer support services to various stakeholders while managing a wide array of complex decisions and ensuring compliance with federal and state laws.

Corporate TrainingEducationHigher EducationUniversities

No H1B

Responsibilities

Communicate information/data to students, parents, staff, faculty, and reporting entities, including consulting with campus and external stakeholders. Research and retrieve data to respond to community requests. Research and retrieve data to respond to community requests

Facilitate and document quality assurance testing to evaluate current processes for improvement and efficiency and to monitor compliance and risk mitigation

Coordinate the exchange of information with the campus community consistent with Federal and State law and educational policy

Participate in and support team and campus-related projects. Actively participate in meetings, training, and presentations

Troubleshoot customer inquiries, issues, and complaints (includes follow-up contact as needed). Provide training and data retrieval upon request from campus and external stakeholders

Verify accuracy of records. Enter and update electronic information, including updating and maintaining systems. Store and access paper and electronic documents

Qualification

Microsoft Office SuiteAdobe AcrobatCustomer ServiceProblem SolvingInterpersonal CommunicationAttention to DetailTeamworkWritten CommunicationAdaptability

Required

Bachelor's degree and one year of administrative experience

Demonstrate competency in the use of the Microsoft Office suite and Adobe Acrobat

Demonstrate adaptability, experience working in a team setting, positive attitude, attention to detail, ability to engage and be motivated in the work environment, both strong written and oral communication, and strong interpersonal communication skills

Ability to display tact and professionalism, work cooperatively in the office and team environment, and provide excellent customer service in-person, via email and via a virtual environment

Require minimal supervision and use time efficiently

Respond to requests for service and assistance from campus partners, external constituents and teammates

Exhibit sound and accurate judgment

Demonstrate persistence, problem solving and overcome obstacles

Ability to take initiative in working both independently and in cooperation with others

Preferred

Bachelor's degree and more than three years of clerical or office experience

General and demonstrated knowledge of operations in a Registrar's Office or other higher-education experience

Extensive experience in a position that demonstrated advanced competency in direct customer service, problem solving, or related job knowledge

Demonstrated organizational ability, adaptability, negotiation skills, and worked in a fast-paced environment with multiple processes and deadlines

Experience in identifying issues, process improvement and resolving problems in a timely manner

Strive to continuously build competencies, knowledge and skills

Experience working in a university environment

Benefits

Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.