ICUC · 2 days ago
Solutions Manager, Strategic Partnerships
United States
Full-time
Remote
Mid Level
$70K/yr - $80K/yr
3+ years expICUC is the global leader in Social Media solutions for over 20 years, and they are seeking a Solutions Manager, Strategic Partnerships to support client-facing technology service projects. This role involves acting as a bridge between clients, internal teams, and technology partners to maximize the value of technology investments and ensure alignment with business goals.
Customer ServiceSocial Media Management
Responsibilities
Act as the primary technical and strategic advisor for technology services projects and opportunities
Partner with ICUC client success teams to understand client priorities and translate them into actionable platform strategies
Collaborate with technology partners to advocate for client needs and ensure alignment across all stakeholders
Lead discovery sessions and platform audits to assess current usage, identify opportunities for efficiency, and recommend enhancements
Provide best practices, thought leadership, and ongoing guidance to clients on how their technology platform can support their evolving business objectives
Support new implementations and ongoing managed services projects to ensure seamless execution and measurable outcomes
Collaborate with Client Success on client quarterly business reviews (QBRs) to identify opportunities for expansion and innovation
Stay up to date on platform updates, new features, and industry trends, ensuring ICUC remains ahead of the curve
Work closely with Sales and Client Success to support client pitches, renewals, and expansion opportunities
Qualification
Required
3+ years of experience in client management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape
Extensive training and hands-on experience with enterprise social media management platforms
Proven ability to design and implement advanced workflows, governance structures, and custom dashboards
Strong consultative skills with the ability to engage senior stakeholders, articulate business value, and foster trusted client relationships
Experience working across cross-functional teams (internal, clients, technology partners) to align on goals and outcomes
Excellent communication and presentation skills, capable of influencing stakeholders at all levels
Comfortable balancing technical problem-solving with client-facing relationship management
Willingness to undergo a Criminal Record Check as part of the pre-employment screening process
The ability to utilize a desktop computer or laptop that meets minimum system requirements, ensuring efficiency in remote work environments
Access to high-speed internet, with a minimum speed of 30 mb/s, to support work activities and online collaboration
Adequate headset/mic and webcam, facilitating clear and effective communication in virtual meetings and presentations
Fluency in English, with the ability to speak and write clearly and persuasively
Preferred
Proficiency in additional languages is considered an asset, reflecting the global nature of the role
Benefits
Medical
Dental
RRSP
Paid time off
Other benefits
Company
ICUC
ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jan Reischek
Co-President & Chief Operating Officer
Nicole van Zanten
Co-President and Chief Growth Officer
Company data provided by crunchbase