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KeyBank · 2 days ago

Manager I - Insurance

Overland Park, KS

Full-time

Hybrid

Mid, Senior Level

$71K/yr - $122K/yr

5+ years exp

KeyBank is a financial services company, and they are seeking a Manager I for their insurance department. This role involves supervising a team of insurance specialists, ensuring compliance with investor guidelines, and managing insurance processes effectively.

Banking

Responsibilities

Supervise the daily functions and responsibilities performed by a team of 8-12 insurance specialists. Research, organize and prioritize the workflow to achieve maximum productivity and compliance with Investor deadlines

Manage and oversee processes and procedures to ensure data contained in the servicing system is updated to reflect the current status regarding insurance policy effective dates, coverage amounts and compliance review documentation

Oversee the insurance policy reviews and provide expertise concerning adherence to investor requirements. Actively monitor status reports and follow-up with staff to ensure that reviews are completed timely and policy exceptions have a well defined resolution plan

Conduct periodic audits of the insurance loan-servicing file looking for special conditions, non-compliant items and requirements that may be problematic. Follow-up to ensure the insurance specialist has resolved all non-compliant findings

Provide support to the Insurance Specialists in the organizing and gathering of data needed for the preparation of insurance waivers. Review, recommend and/or approve certain temporary forbearance to the Loan Documents. Adhere to waiver/forbearance guidelines

Review and initiate forced place insurance coverage that is required on the portfolio due to inaction of the borrower

Interact with borrowers and staff members to resolve unusual circumstances or exception items, as they relate to commercial real estate insurance. Interact with other departments within the company to facilitate the timely resolution of insurance related issues

Authorize routine escrow disbursements following clearly established guidelines

Review various queries to determine and resolve insurance and other loan-related issues

Recommend revisions to policies and procedures, and at manager’s discretion, implement subsequent changes to incorporate them into the department workflow

Assist department manager in establishing departmental goals to meet company objectives. Continuously evaluate department progress in the attainment of the goals. Prepare monthly progress and status reports

Collaborate with the department manager in determining staffing needs and space. Interview applicants, make hiring recommendations, complete performance appraisals, and recommend salary increases

Train staff members to ensure all procedures are implemented and followed appropriately

Assist department manager with special projects, as assigned

Qualification

Commercial insurance practicesProcess improvement initiativesAnalytical skillsSupervisory experienceLegal document reviewCommercial mortgage servicingMulti-taskingCustomer serviceVerbal communicationWritten communicationProblem solvingLeadership skillsTeamwork