WebTPA ยท 22 hours ago
Customer Service Rep I
San Antonio, TX
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hr
0+ years expWebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience. As a Customer Service Representative, you will handle inbound customer calls from both providers and members, ensuring the highest level of service is provided in a courteous manner.
Financial ServicesHealth Care
Responsibilities
Successfully complete a 6+ week training program
Answer inbound calls from providers and members
Provide resolution for questions about benefits, claims and eligibility
Document notes of each call to ensure all information is saved
Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
Handle call backs and escalations as necessary
Qualification
Required
0-1 years related work experience
Inbound call center experience in the health insurance industry
High school diploma or GED
Professional phone voice and etiquette
Demonstrated proficiency in Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are required
Benefits
Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Comprehensive wellness program
Company
WebTPA
WebTPA provides customizable administration solutions and products to employers, health systems and insurance companies.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-11-06Acquired
2001-05-01Series Unknown
Leadership Team
Tanner Vick
Chief Financial Officer
Recent News
2025-04-18
2025-01-17
2024-05-23
Company data provided by crunchbase