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FourKites, Inc. · 3 days ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

6+ years exp

FourKites is a leader in AI-driven supply chain transformation, helping global enterprises optimize their supply chains. They are seeking an experienced Customer Success Manager to build consultative relationships with customers, ensuring satisfaction and driving product adoption while identifying opportunities for growth.

Artificial Intelligence (AI)Enterprise SoftwareLogisticsMachine LearningSoftwareSupply Chain Management

Responsibilities

Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction

Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services

Develop, prepare, and nurture customers for advocacy

Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

Facilitate a quarterly Executive Business Review to review goals, progress and opportunities

Understand white-space and work to identify and/or develop upsell opportunities

Advocate customer needs/issues cross-departmentally

Manage account escalations

Advocate internally for customer needs and connect on priorities

Qualification

Customer Success ManagementSaaS ExperienceSupply Chain ExperienceCross-functional CollaborationMultitaskingBilingual ProficiencyProblem Solving

Required

At least 6 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company

Excellent ability to multitask and prioritize workload

Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm

Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner

Ability to travel 10% or more of the time

Preferred

Supply Chain industry experience preferred

Bilingual proficiency (Good to have)

Benefits

Medical, Dental & Vision benefits start on first day of employment

Health Savings Account employer contribution

Medical and Dependent Care FSA

Supplemental insurance for Accident and Critical Illness expense reimbursement

Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health

401k Retirement savings employer match

Bonus and incentive compensation as well as employee stock option program

Employer paid life insurance and short term disability insurance

20 PTO days, 5 recharge days, 2 volunteer days

Up to 16 weeks of parental leave for birthing parents, fully paid

Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)

Technology reimbursement

Commuter benefits for in office employees (Chicago)

Annual Wellness Stipend

Ongoing learning & development opportunities

Company

FourKites, Inc.

Glassdoor4.0

FourKites is the global leader in AI-driven supply chain transformation technologies, helping the world's biggest brands and businesses turn data into action like never before.

Founded in 2014

Chicago, Illinois, USA

501-1000 employees