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FourKites, Inc. · 1 day ago

Customer Success Manager

Chicago, IL

Full-time

Hybrid

Senior Level

6+ years exp

FourKites is a fast-paced, innovative startup recognized as one of the Best Tech Startups in Chicago, transforming the Supply Chain industry with real-time tracking and visibility. They are seeking an experienced Customer Success Manager to build consultative relationships with clients, ensuring customer satisfaction and identifying growth opportunities within their accounts.

Artificial Intelligence (AI)Enterprise SoftwareLogisticsMachine LearningSoftwareSupply Chain Management

Responsibilities

Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction

Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services

Develop, prepare, and nurture customers for advocacy

Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

Facilitate a quarterly Executive Business Review to review goals, progress and opportunities

Understand white-space and work to identify and/or develop upsell opportunities

Advocate customer needs/issues cross-departmentally

Manage account escalations

Advocate internally for customer needs and connect on priorities

Qualification

Customer Success ManagementSaaS ExperienceSupply Chain ExperienceCross-functional CollaborationMultitaskingBilingual ProficiencyProblem-solving

Required

At least 6 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company

Excellent ability to multitask and prioritize workload

Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm

Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner

Preferred

Supply Chain industry experience preferred

Bilingual proficiency (Good to have)

Benefits

5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.

Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.

Opportunities throughout the year to learn and celebrate diversity.

Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role.

Company

FourKites, Inc.

Glassdoor4.0

FourKites is the global leader in AI-driven supply chain transformation technologies, helping the world's biggest brands and businesses turn data into action like never before.

Founded in 2014

Chicago, Illinois, USA

501-1000 employees