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Starburst · 9 hours ago

Partner Operations Manager

United States

Full-time

Remote

Entry, Mid Level

$98K/yr - $130K/yr

2+ years exp

Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. The Partner Operations Manager supports the full partner lifecycle by providing strategic, operational, and analytical support to Partner Managers and cross-functional teams, focusing on optimizing partner processes and improving partner performance visibility.

AnalyticsBig DataDatabaseInformation TechnologyOpen SourceSoftware

Responsibilities

Provide day-to-day strategic and operational support to Partner Managers (PMs) across the partner lifecycle

Support partner strategy development, strategic planning, resource alignment, and performance visibility

Assist in onboarding Partner Managers (PMs)

Own Partner Reporting and Analytics Globally

Includes both Sales Partnerships and Business Development partners, including but not limited to Dell

Deliver partner analytics, KPIs, and ad-hoc data requests to support decision-making

Deliver metrics in the appropriate tools such as Tableau, SFDC dashboards and reports and/or spreadsheets/slides

Produce quarterly reporting packages and dashboards for internal and partner-facing business reviews

Maintain and enhance dashboards to improve insight into partner performance, pipeline, and revenue trends

Ensure Salesforce (CRM) partner data quality, governance, and alignment across teams

Ensure deal registration workflows are complete and referral fees are paid as appropriate

Drive development and refinement of partner-related processes across the tech stack in collaboration with Business Applications and RevOps teams

Manage partner workflows and functionality within Salesforce, including updates, optimisation, and troubleshooting

Manage/optimize the appropriate tech stack to support Partnering at Starburst

Coordinate partner sales enablement initiatives through collaboration with internal stakeholders

Coordinate enablement strategies and resource development for Partner Solution Architects (PSAs) in collaboration with technical enablement teams

Support partner contract workflows across internal groups and with partners: Custom contracts, Standard contracts, Services delivery contracts

Ensure the Partner SA team has the right information needed to manage partner Standard Product licenses

Support Marketing in building an aligned partner program

Maintain and update partner portal content in collaboration with Marketing

Ensure partner locator updates and accuracy across systems

Coordinate with Marketing and Partner Managers on partner communications, content needs, and program alignment

Qualification

Partner operations managementSalesforce (CRM)Data analyticsPartner relationship managementProject managementCompliance standardsCommunication skillsNegotiation skillsInterpersonal skills