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HCA Florida West Hospital · 1 day ago

Telecom Call Center Operator PBX PRN

Pensacola, FL

Part-time

Onsite

New Grad, Entry Level

HCA Florida West Hospital is part of HCA Healthcare, the nation's leading provider of healthcare services. The Call Center Operator role involves providing customer service in the hospital's call center, answering and routing calls, and ensuring effective communication within the hospital.

Health CareHospitalMedicalMental HealthOncologyProfessional Services

Responsibilities

Monitor hospital alarms and call codes

Answer and route incoming call appropriately

Provide physician paging service to include taking, processing, and routing consults

Regular, punctual and dependable attendance

Promotes positive customer service with internal and external customers

Other duties as assigned

Qualification

Multi-line switchboardBasic computer skillsMicrosoft OfficeVerbal skillsAnalytical skillsCustomer relations skillsOrganizational skillsInterpersonal skillsWork under pressureTeam player

Required

High school diploma or GED equivalent

Ability to use a multi-line switchboard

Basic computer skills

Excellent organizational skills

Excellent verbal and interpersonal skills

Ability to read and comprehend written instructions and to follow verbal instructions

Good analytical and customer relations skills

Sufficient knowledge of Microsoft Office and basic computer/clerical skills

Ability to work well under pressure

Handle multiple priorities/multi-tasks

Work independently/self-starter/motivated/team player/results oriented

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Fertility and family building benefits through Progyny

Free counseling services and resources for emotional, physical and financial wellbeing

Family support, including adoption assistance, child and elder care resources and consumer discounts

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan

Retirement readiness and rollover services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Company

HCA Florida West Hospital

HCA Florida West Hospital is an acute care hospital that specializes in cardiac care, mental health services, cancer care, and neuroscience. It is a sub-organization of HCA Florida Healthcare.

Pensacola, Florida, USA

1001-5000 employees