DoorDash · 3 weeks ago
Real Time Analyst
Tempe, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Real Time Analyst role involves monitoring and adjusting queues and staffing needs to ensure service levels are met, while collaborating with internal and external partners to optimize workforce management.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Monitor/adjust queues, agent utilization, and same-day staffing to ensure service levels and staffing needs are met
Interact with Vendor leaders on staffing, call trends, and general troubleshooting across multi-site contact centers
Serve as the primary point of contact for the internal support team on intraday requests
Report out on staffing, contact and service level drivers, and historical data
Assist with call center tool provisioning and near-term offline planning
Qualification
Required
1-2 years experience in real-time/workforce management
Expert level experience working with a workforce management optimization tool (i.e Verint, Assembled, Aspect, Nice IEX, etc)
Demonstrated knowledge and understanding of key call center performance metrics such as service level, AHT, adherence, etc
2+ years of experience in contact centers, including 1 year as a real time analyst or in planning/reporting
Strong analytical mindset and are a multi-tasker
Fluent with Google Suite
Reporting experience including strong skills within Microsoft Excel and Google Sheets
Preferred
Experience with outsourced call centers
Experience with Salesforce and Amazon Connect
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase