Sensforge ยท 3 weeks ago
Product Test Engineer
Pittsburgh, PA
Full-time
Onsite
Entry, Mid LevelSensForge is a dynamic and growing company specializing in smart camera technology. They are seeking a Product Test Engineer who will ensure product quality through systematic testing and provide technical customer support to users.
E-CommerceElectronicsSecurityWholesale
Responsibilities
Set up test environments and perform functional, performance, and reliability testing on smart home camera products, including hardware, firmware, mobile apps, and cloud services
Execute test plans, document test results, and track defects throughout the product lifecycle
Use testing tools and methodologies to identify, reproduce, document, and validate issues and fixes
Collaborate closely with engineering and product teams to resolve issues and improve product stability and performance
Ensure all testing activities align with internal quality standards and relevant industry best practices
Provide technical support to users by diagnosing and resolving issues related to devices, firmware, mobile apps, networking, and cloud services
Reproduce customer-reported issues in controlled test environments and translate findings into clear, actionable reports for engineering teams
Communicate effectively with customers to guide troubleshooting, explain root causes, and recommend solutions in a clear and professional manner
Identify recurring or high-impact customer issues and proactively escalate them to product and engineering teams with supporting data and analysis
Contribute to customer-facing and internal documentation, including FAQs, troubleshooting guides, and known-issue reports
Manage test and support devices, including inventory tracking, shipment to customers or internal teams, and coordination with warehouse operations
Support logistics related to test units, replacements, and validation devices used for testing and customer support
Qualification
Required
Experience with testing and debugging tools such as Apifox, Postman, JMeter, ZenTao, or similar tools for API and system testing
Working knowledge of Python or Linux shell scripting, with the ability to analyze logs, modify scripts when needed, and manage test or support environments
Hands-on experience testing or supporting smart home cameras or similar consumer electronics products
Familiarity with backend services, mobile applications, and web platforms, with the ability to troubleshoot issues across the full stack
Strong analytical, problem-solving, and documentation skills
A customer-focused mindset with patience and the ability to explain technical concepts clearly to non-technical users
Fluency in both English and Chinese
Legally authorized to work in the United States
Preferred
Bachelor's degree in Electrical Engineering, Computer Science, or a related field
Company
Sensforge
Sensforge Inc. develops sensor solutions and embedded systems for industrial and automation applications.
Founded in 2024
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase