Elan Partners · 5 days ago
MS Dynamics - Business Central Operations Manager (Hybrid)
Elan Partners is seeking an ERP IT Operations Manager to lead the strategic direction and enhancement of ERP platforms, primarily focusing on Microsoft Dynamics 365 Business Central. The role involves overseeing the implementation and maintenance of ERP solutions, managing multidisciplinary teams, and driving operational efficiency across the organization.
Responsibilities
Define and manage the ERP program strategy, vision, and roadmap to align with organizational objectives
Lead the implementation, enhancement, and ongoing maintenance of ERP solutions, including extensions and third-party integrations
Oversee upgrades to Microsoft Dynamics 365 Business Central and maintain version control across all platforms
Develop and track key performance indicators (KPIs) to evaluate system performance and project outcomes
Collaborate with engineering, development, and business teams to ensure seamless alignment and timely delivery of solutions
Manage relationships with external vendors and third-party developers to support ERP initiatives
Integrate ERP projects with broader enterprise goals, making adjustments to scope, budget, or timelines as required
Apply Agile/Scrum methodologies to streamline project management and delivery
Partner with business leaders to identify, prioritize, and implement technology solutions that drive efficiency
Deliver comprehensive status reports on project progress, milestones, risks, and resource allocation
Lead, mentor, and develop high-performing technical and functional teams to foster excellence
Build and nurture a high-performing team culture through professional development, recognition, and transparent communication
Oversee the recruitment, hiring, training, and performance management of internal and external ERP team members
Conduct regular performance evaluations and implement strategies for career growth and succession planning
Provide mentorship and technical guidance to functional and technical staff
Qualification
Required
7+ years of hands-on experience with Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Strong critical thinking, project planning, and multitasking abilities
Proven track record in leading ERP teams and managing complex initiatives
Expertise in deploying, maintaining, and optimizing ERP systems and integrations
Proficiency in Agile methodologies and end-to-end project execution
Excellent communication and stakeholder management skills
Bachelor's degree in Information Technology, Computer Science, Business Management, or a related field, or a minimum of 5 years of relevant experience
Preferred
10+ years of experience as a techno-functional lead with Dynamics 365 Business Central
Experience leading at least three full lifecycle ERP implementations
Industry background in retail manufacturing, Print on Demand (POD), or wholesale sectors
Functional expertise across all Business Central modules and Product Lifecycle Management (PLM) systems
Familiarity with third-party tools, including Insight Works (License Plating, Advanced Inventory Count, Scanners) and Lanham (eShip/eReceive, Inbound Container, OWR, Rate Shopping)
Experience with Power Apps and Power Automate
Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate
Six Sigma or APICS certification
Knowledge of licensing and royalty structures
Benefits
Comprehensive Benefits Provided