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Colorado Coalition for the Homeless · 3 weeks ago

Medical Assistant Supervisor - 10750

Denver, CO

Full-time

Onsite

Mid, Senior Level

$25.03/hr - $29.44/hr

1+ years exp

The Colorado Coalition for the Homeless is dedicated to preventing homelessness and creating lasting solutions for those in need. The Medical Assistant Supervisor will oversee Medical Assistants and manage integrated health services at CCH Satellite sites, ensuring high-quality healthcare delivery in accordance with regulations.

Health CareNon Profit

Responsibilities

Directly supervises SSHC Suite Based Medical Assistants. Performs various personnel actions related to hiring, orientation, onboarding, performance appraisals, and counseling

Is responsible for the competency of all MA staff members, ensuring medical assistant staff members are delivering high-quality healthcare services while practicing within their perspective scope, at the highest level, in accordance with the State of Colorado

Holds regular 1:1 supervisions with direct reports, including permanent, temporary, agency, or volunteer staff who are filling these roles. Provides feedback, coaching, mentorship, training, support, competency evaluations, and performance management feedback

Maintains a high-standard of care on the team by offering or assigning relevant trainings, by providing clear expectations of best practices, policies, and procedures, by evaluating staff with quality assurance metrics, such as auditing direct client care and documentation practices, monitoring environment of care, and supporting remediation or counseling as necessary

Efficiently manages continuous responsibilities of role, including but not limited to scheduling, timesheets, Safetyzone review, staff completion of mandatory trainings, punctuality and attendance to pertinent meetings, and ensuring team’s adherence to policies, procedures, and standard work

Is responsible for daily huddles surrounding updates on patient care, daily staffing, operations, and quality improvement initiatives

Ensures, through delegation and engagement of frontline staff, the utilization of a Visual Management Board as a means of communication on quality improvement metrics, policy and procedure changes, and announcements

Communicates pertinent information to Operations and MA-Nursing Leadership team members regarding MA FTE, discipline prioritization matrix, minimum and ideal team staffing ratios, temporary or permanent scheduling adjustments, or other special considerations that may impact scheduling

Communicates. organizes, and co-leads discipline meetings on a regular basis in conjunction with other MA Supervisors. Facilitates, leads, or participates in other leadership, discipline, or inter-discipline team meetings as appropriate or assigned

Maintains a professional and confidential work environment. Helps create and coach a climate within the integrated healthcare team of collaboration, mutual respect, and trust

Ensures collaboration of care and consistency within and between all integrated health teams, which is an ongoing part of our best practices policy

Provides effective communication with patients, integrated health team members, and community partners. Ensures pertinent information is shared with team members in a timely manner

Acts as a leader to share information and to problem-solve with other MA, RN, or other CCH leadership for the purpose of continuous improvement to patient care and staff needs. Brings personnel issues to the attention of appropriate supervisors for resolution

Champions and leads quality improvement initiatives for the team. Shares knowledge with and coaches other MA team or inter-disciplinary members on quality improvement & LEAN methodology

Maintains competence in all duties outlined in current Medical Assistant job description, including but not limited to noted essential job functions under categories of safe direct clinical care, laboratory collection and specimen processing, proficiency of electronic health record and other documentation practices, and the integrated healthcare model of care

Qualification

Medical Assistant certificationSupervisory experienceBasic Life Support (CPR)Bilingual English/SpanishQuality improvementCommunication skillsTeam collaboration

Required

High school diploma or equivalent required

Successful completion of a Medical Assistant program or Emergency Medical Technician-Basic certification

Valid driver's license required

At least 'Meets Expectations' on their most recent performance review

Certification in basic life support (CPR)

Preferred

Preferred experience as a supervisor

One year of experience as a Medical Assistant/EMT working for CCH preferred

Bilingual English/Spanish preferred

Benefits

Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.

Choice of dental insurance or discount plan.

Vision insurance.

Flexible spending accounts for health care / dependent care / parking expenses.

Free basic life and AD&D insurance coverage.

Employee Assistance Program, a problem-solving resource available to you and your household members.

Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.

Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

Company

Colorado Coalition for the Homeless

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families and individuals experiencing or at-risk of homelessness throughout Colorado.

Founded in 1984

Denver, Colorado, USA

501-1000 employees