NetBox Labs · 3 weeks ago
Channel Partner Concierge
United States
Full-time
Remote
Entry Level
$65K/yr - $75K/yr
1+ years expNetBox Labs is seeking a highly motivated Partner Concierge to support and scale their rapidly expanding partner ecosystem across the Americas and internationally. The role involves strengthening relationships with partner sellers, coordinating enablement sessions, and ensuring effective communication and operational support for partner field teams.
Information TechnologyOpen SourceProfessional NetworkingSaaS
Responsibilities
Build and maintain a list of partner field team sales and technical contacts and develop them into champions for NetBox
Maintain accurate mapping of Partner AEs/SEs and align them with NetBox Labs AEs based on geography, accounts, and partner tier
Facilitate introductions, communication, and ongoing relationship development between partner sellers and NetBox Labs field teams
Support Account Mapping activities by helping identify shared accounts, opportunities, and next steps, and ensuring follow-through
Coordinate Technical and Sales Enablement sessions, including scheduling, resource alignment, and attendance tracking
Build and maintain competency profiles for partner sellers based on participation and engagement
Drive consistent, structured field outreach to keep NetBox Labs top of mind with Tier 1 and Tier 2 partners
Ensure accurate, timely partner opportunity registration and maintain high CRM data quality
Support Phase 0 → Pipeline transitions by tracking status, validating information, and coordinating with CAMs
Serve as the first point of contact for inbound partner requests and guide partners to the appropriate internal teams
Support NetBox Labs AEs with partner intelligence, seller availability, and follow-up coordination
Assist in planning and executing partner-led and NetBox Labs–hosted events in partnership with the Events Marketing Manager
Qualification
Required
Early-career professional: recent graduate or 1–3 years of experience in tech startups, partner ecosystems, sales operations, or customer success
Exceptional written and verbal communication skills
Highly organized with strong attention to detail in tracking, scheduling, and documentation
Comfortable navigating CRM systems and learning new tools quickly
Effective remote worker with strong time management and self-direction
Collaborative team player who partners closely with CAMs, the Global Alliances Lead, and the second Partner Concierge
Able to communicate and coordinate across multiple time zones in the Americas
Company
NetBox Labs
NetBox Labs develops services for the open-source NetBox IP address management and data center infrastructure management platform.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$55.17MKey Investors
NGP CapitalFlybridge
2025-07-14Series B· $35M
2023-04-11Series A· $20M
2023-04-03Secondary Market· $0.17M
Leadership Team
Kristopher Beevers
Co-founder and CEO
Recent News
2025-12-02
2025-11-09
EIN Presswire
2025-11-05
Company data provided by crunchbase