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Reserv · 3 weeks ago

Team Lead, Personal Injury Protection (PIP)

United States

Full-time

Remote

Senior Level

5+ years exp

Reserv is an insurtech focused on automating claims processes through AI and technology. The Personal Injury Protection Team Lead will oversee claims adjusting staff, balancing management and individual responsibilities while driving operational effectiveness and leveraging technology for improved performance.

ConsultingFinancial ServicesInsurance

Responsibilities

Serve as backup/leader when the Manager is out of office

Responsible for having direct reports (an average of 3)

Responsible for handling claims at the desk level (60% of a typical claim load or could vary as needed)

Responsible for initial onboarding tasks/ access and new hire cultural immersion

SME for first-line questions, escalations, roundtable discussions

Increased reserve and payment authority with the ability to assist with moderate reviews

Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees

Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Qualification

Insurance adjuster's licenseClaims experienceTeam leadershipRideshare claims experienceTechnology proficiencyEmpathyCommunicationProblem solvingCreativityFlexibility

Required

Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)

Active insurance adjuster's license by way of a designated home state, or home state is required

Willing to obtain all licenses within 60 days, including completing state required testing

5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payments experience

1 year of team lead or mentoring experience. Proven ability to influence and guide peers, often sought out for advice and assistance

Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes

Demonstrated commitment to quality, accuracy, and attention to detail

Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Preferred

Rideshare claims experience is preferred. ( experience with rideshare personal injury protection and medical payment claims )

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy

Work from anywhere to facilitate your work life balance

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!