Help Desk Technician I jobs in United States
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Camis Inc ยท 3 weeks ago

Help Desk Technician I

positionAnn Arbor, MI
timeContract
remoteHybrid
seniorityNew Grad, Entry Level

Camis is a recognized industry leader in reservation and park management technology, and they are seeking a Help Desk Technician I to provide technical support to both Camis employees and clients. The role involves resolving software inquiries, troubleshooting technical problems, and providing exceptional customer service.

Information ServicesSoftware

Responsibilities

Resolving complex software inquiries from clients, call center agents, and park staff over the phone
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Troubleshooting hardware and determining next steps to get issues resolved
Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
Performing on-site visits to customer locations for upgrades and maintenance. Travel may be required for up to 2 weeks at a time

Qualification

Technical supportTroubleshooting hardwareLAN/WAN knowledgeCustomer serviceDocumentation skillsCommunication skills

Required

Provide exceptional customer service and problem resolution in a friendly, courteous, and professional manner
Resolving complex software inquiries from clients, call center agents, and park staff over the phone
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Troubleshooting hardware and determining next steps to get issues resolved
Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
Performing on-site visits to customer locations for upgrades and maintenance
Valid drivers license with a clear driver's record is required for this role
Ability to occasionally lift 20 lbs. required
Flexibility in scheduling is required
Onsite and remote work is expected
Hybrid work week with 3 day on site requirement
Onsite work and client site visits are requirements for this role

Benefits

Paid 3-week remote training session

Company

Camis Inc

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At Camis, we connect people to a world of memorable experiences. We do this through our online reservation systems and call center services.
dateFounded in 1987
location
Guelph, Ontario, CAN
people-size201-500 employees
web-link
http://www.camis.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-04-22Acquired

Leadership Team

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Kim Mackie
Chief Executive Officer
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Douglas Hall
President
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Company data provided by crunchbase