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Dahl Consulting · 3 weeks ago

Associate Operations Coordinator - 2nd or 3rd shift

Eden Prairie, MN

Contract

Onsite

New Grad, Entry Level

$21.50/hr - $21.50/hr

Dahl Consulting is a leading global logistics and supply chain organization, and they are seeking an Associate Operations Coordinator to support operational processes that ensure timely and accurate movement of shipments. The role involves executing operational tasks, monitoring requests, and maintaining accurate load data in a fast-paced environment focused on customer satisfaction.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Execute operational tasks in compliance with company policies and standard operating procedures (SOPs), including providing shipment information, creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing

Monitor task boards and email accounts to respond promptly to customer and carrier requests

Document events accurately using SOPs and experience; follow escalation procedures when necessary

Ensure customer and carrier requests are fulfilled and escalate issues as needed

Validate and maintain accurate load data in systems according to company and customer standards

Perform other duties as assigned based on team or country-specific requirements

Qualification

Customer service experienceMicrosoft Office SuitePrioritization skillsCommitment to diversityCommunication skillsTime management skillsAttention to detail