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Penn Medicine, University of Pennsylvania Health System · 3 weeks ago

Epic Application Analyst (Mid and Associate)

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Penn Medicine is dedicated to providing high-level care to patients and conducting innovative research. They are seeking a Mid or Associate EPIC Application Analyst to support the Revenue Cycle by ensuring the effective implementation, optimization, maintenance, and support of Epic System applications.

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Responsibilities

Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes

Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues

Communicates problems, issues and potential solutions to team members, clients, and organizational administration

Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities

Provides customer service and acts as a liaison between the operational departments and Information Services

Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes

Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor

Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements

Maintains thorough documentation of configurations, customizations, and support processes

Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Epic CertificationHealthcare ApplicationsElectronic Medical RecordTechnical TroubleshootingSystem IntegrationCustomer ServiceDocumentationCommunication

Required

H.S. Diploma/GED and 6+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems

Associates degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems

Epic Certification, Proficiency, or Accreditation

H.S. Diploma/GED and 4+ years of related IT experience, preferably in healthcare

Associates degree and 3+ years of related IT experience, preferably in healthcare

Bachelor's degree in Information Technology or a related field. Individuals with other majors may be considered with internship or other IT related experience

Preferred

Bachelor's degree and 3+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems

Associates degree and 3+ years of related IT experience, preferably in healthcare

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees