GRAIL · 3 hours ago
Customer Service Coordinator #4450
Raleigh, NC; Durham, NC
Full-time
Hybrid
Entry Level
$43K/yr - $53K/yr
1+ years expGRAIL is a healthcare company pioneering new technologies to advance early cancer detection. The Customer Service Coordinator serves as the primary point of contact for customers, responsible for managing inbound communications and ensuring exceptional service in the realm of cancer care.
BiotechnologyHealth CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Respond to inbound communications within GRAIL’s virtual contact center environment
Demonstrate ownership of each customer interaction, seeing all cases through to completion
Accurately document all interactions with customers in GRAIL’s customer relationship management (CRM) software
Enter and qualify customer and patient information into GRAIL’s laboratory information management system (LIMS)
Interact effectively with GRAIL’s call center software
Demonstrate a working knowledge of laboratory operations and a willingness to contribute to laboratory processes
Document interactions in a clear, concise, and thorough manner, and ensure proper completion of tasks during scheduled working hours
Maintain the highest level of courtesy and hospitality under all conditions
Embody GRAIL values and communicate with others in accordance with these standards
Remain composed in conflict situations and escalate issues when appropriate
Demonstrate thorough knowledge of GRAIL products and procedures
Communicate effectively with coworkers and non-laboratory personnel
Identify process improvement opportunities and report them to customer service management
Adhere to Standard Operating Procedures (SOPs) pertaining to customer service
Comply with GRAIL policies regarding Bloodborne Pathogen Exposure Control, Chemical Hazards, Illness and Injury Prevention, Fire Safety, and Quality Assurance
Abide by CLIA, CAP, HIPAA, and other state, federal, and regulatory guidelines
Qualification
Required
A Bachelor's Degree or an equivalent combination of education and experience
A minimum of one year of customer service experience
Strong customer service and communication skills
Preferred
Strong communication skills with coworkers, managers, and customers
Strong organizational skills and meticulous attention to detail
Ability to accept, integrate, and apply constructive feedback in a professional manner
Ability to prioritize tasks and drive results with a high emphasis on quality
Ability to work as part of a team within a highly collaborative environment
Strong computer, internet, and software operation skills
Ability to proactively communicate consistently, clearly, and honestly
Benefits
Flexible time-off
A 401(k) with a company % match
Medical, dental, and vision insurance plans
Carefully selected mindfulness offerings
Company
GRAIL
Grail is a healthcare company that develops pan-cancer screening tests designed to detect cancers at an early stage.
1001-5000 employees
H1B Sponsorship
GRAIL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (26)
2023 (23)
2022 (46)
2021 (25)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$2.44BKey Investors
ARCH Venture PartnersIllumina
2025-10-20Post Ipo Equity· $325M
2025-10-16Post Ipo Equity· $110M
2024-06-13IPO
Leadership Team
Satnam Alag
Senior Vice President Software Engineering and Chief Security Officer
Joshua J. Ofman
President
Recent News
2025-12-01
2025-11-20
Company data provided by crunchbase