KETTLER · 1 month ago
Sales and Service Manager
US-NC-Charlotte
Full-time
Onsite
Mid, Senior Level
2+ years expKETTLER is seeking a Sales and Service Manager for their Delamarre At Celebration apartment community in Charlotte, NC. This role involves maximizing property occupancy through various sales and customer service strategies, while also managing the leasing office and ensuring high levels of resident satisfaction.
Real Estate
Responsibilities
Managing administration of the leasing office
Monitoring and directing sales activities while maintaining an intimate knowledge of the local market
Greeting prospective residents and providing them with property tours
Performing proper outreach marketing
Help create engaging social media initiatives to connect residents, and manage posts
Daily follow up on all prospects to make sure all questions are answered and a 'high touch' approach adhered to
Assisting with resident retention
Support efforts to partner with nearby businesses, events, and other local organizations
Walking the marketing path daily
Providing excellent customer service to residents and prospects
Processing lease applications and qualifying residents
Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks
Play a key role in resolving resident concerns and issues
Other duties as assigned
Qualification
Required
2 years of residential leasing experience is required
Supervisory experience is required
Experience in luxury or market-rate segment is required
Extensive knowledge of Property Management software programs
Computer Proficiency and knowledge of Microsoft Office Suite
Proven track record of success with the leasing process
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
Strong financial analysis, budgeting, and P&L management skills
Valid driver's license and reliable transportation required
Preferred
Lease-up experience is preferred
Company
KETTLER
Founded in 1977, the company is ranked as one of the Top Development Companies in the Metropolitan area.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
James Nozar
President
Recent News
2025-09-12
Seattle TechFlash
2025-09-08
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