Hawthorne Residential Partners · 8 hours ago
Software Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelHawthorne Residential Partners is one of the top 50 largest multifamily management companies in the nation, headquartered in Greensboro, NC. The Software Support Specialist role focuses on providing exceptional support and training to employees in utilizing Yardi software, ensuring successful implementation and user proficiency.
Commercial Real EstateProperty ManagementReal EstateResidential
Responsibilities
Provide technical assistance by responding to questions related to Yardi property management software and property operations through our helpdesk
Support new Yardi software version releases and implementation of new functionality by assisting with system testing and user transition support
Through support of system users, provide one-on-one training via phone or web meeting to improve their knowledge of the software
May be required to deliver all levels of Yardi user training in both classroom and online environments
Install and support check scanners for each property
Set up new user profiles and passwords
Order Knock and Screening Set Up during onboarding
Assist with converting onboarding properties from prior management software into Hawthorne Yardi environment
Setting up Blue Moon license transfers and creating new accounts
Qualification
Required
High School diploma or GED required
On-site experience with general knowledge of Yardi software required
Provide technical assistance by responding to questions related to Yardi property management software and property operations through our helpdesk
Support new Yardi software version releases and implementation of new functionality by assisting with system testing and user transition support
Through support of system users, provide one-on-one training via phone or web meeting to improve their knowledge of the software
May be required to deliver all levels of Yardi user training in both classroom and online environments
Install and support check scanners for each property
Set up new user profiles and passwords
Order Knock and Screening Set Up during onboarding
Assist with converting onboarding properties from prior management software into Hawthorne Yardi environment
Setting up Blue Moon license transfers and creating new accounts
Preferred
Proficient in Yardi, with a strong understanding of its functionalities
Well-versed in Rent Café property settings to optimize user experience
Expertise in Microsoft Office Suite, including Word, Excel, and Outlook, enhancing productivity
Experience with Knock CRM system is a plus
Possess exceptional organizational skills, ensuring efficiency in all tasks
Solid foundation in general computer knowledge and troubleshooting techniques
Demonstrated problem-solving abilities, effectively addressing challenges as they arise
Strong interpersonal skills, enabling positive and productive interactions with colleagues at all levels
Effective communicator, both in written and verbal forms, fostering clear collaboration
Ability to thrive under pressure, adeptly multitasking with self-motivation and direction
Company
Hawthorne Residential Partners
Hawthorne Residential Partners is a privately held property management firm that provides services in the apartment industry.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lindsey Owens
Regional Manager at Hawthorne Residential Partners
Phil Payonk
Chief Investment Officer
Recent News
2025-09-22
Company data provided by crunchbase