Twilio · 12 hours ago
Senior Investigator
United States
Full-time
Remote
Senior Level, Lead/Staff
$142K/yr - $177K/yr
10+ years expTwilio is shaping the future of communications with innovative solutions for businesses and developers. They are seeking a Senior Investigator to lead complex employee and compliance investigations, focusing on issues such as discrimination and harassment while ensuring fair and thorough processes.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Develop and optimize robust investigation standards and disciplinary matrix to ensure transparency, objectivity and consistency throughout the team
Maintain oversight and accountability for investigation case management system, keep improving efficiency and effectiveness
Conduct confidential, fair, thorough and timely internal investigations into allegations of violations of internal policies, including but not limited to bullying, discrimination, harassment, retaliation, and Code of Conduct, and produce comprehensive and clear investigation reports and/or outcomes
Conduct complex, professional interviews, often involving senior management, and prepare investigation summaries, conveying ideas clearly and concisely, both orally and in writing
Assist with the investigation and resolution of other workplace concerns to determine the appropriate approach and to ensure fair and consistent treatment of all employees
Drive the disciplinary procedure in line with the investigation findings, and align with key stakeholders to get to consensus
Monitor and implement corrective action plans to enhance controls and processes
Identify ethics, compliance, and employee relations matters that require improvement, working with our ER leader & various internal groups to amend policies and drive the training and awareness approach accordingly
Participate in the identification and delivery of continuous improvement initiatives to improve the policy framework, increase knowledge within the company
Proactively identify trends and themes to develop strategies that will mitigate risks
Qualification
Required
10+ years of Employee Relations / Investigations experience gained as a Human Resource Business Partner (HRBP) role, Employee Relations advisory role, or equivalent experience as an employment attorney practicing employment law
Significant experience working with employment law principles and conducting and advising on investigations
Excellent problem-solving, analytical, and writing skills
Strong communication skills with the ability to manage various stakeholders/programs concurrently
Demonstrated ability to navigate successfully within ambiguity and with multiple priorities in a fast-paced, changing environment
Preferred
Data-driven mindset with an eye toward innovation
Working experience in multiple AMER jurisdictions
Experience conducting global investigations outside AMER
Knowledge in employment and labor law
Familiarity with a case management system
Experience with analyzing investigation data
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2025-12-29
2025-12-24
2025-12-18
Company data provided by crunchbase