Abbey Glass · 3 weeks ago
Vice President of Retail Operations
Atlanta, GA
Full-time
Hybrid
Director/Executive
$160K/yr - $180K/yr
10+ years expAbbey Glass is a luxury fashion brand specializing in special occasion attire for women. The Vice President of Retail Operations will lead the retail strategy and operations for all boutiques nationwide, focusing on creating exceptional customer experiences and driving business growth.
E-CommerceLifestyleShopping
Responsibilities
Lead the overall retail strategy and operations for all Abbey Glass boutiques nationwide, setting the vision for store performance, customer experience, and brand positioning
Partner with executive leadership to develop and execute long-term growth strategies, including new market expansion, store optimization, and omnichannel integration
Drive key performance metrics across all locations including revenue, profitability, customer acquisition, retention, and lifetime value
Develop and manage the annual retail operating budget, P&L responsibility for all stores, and long-term financial planning for the retail division
Effectively lead and develop Store Managers across Atlanta, Charleston, and Dallas through regular strategic reviews, in-person visits, and leadership development
Oversee the hiring strategy and process for all store roles – you set the vision for talent acquisition and build diverse, high-performing teams that prioritize customer relationships and deliver white-glove service
Own all store-level performance management across the organization; conduct performance reviews for Store Managers and oversee the performance review process and calibration for all boutique team members
Design and implement comprehensive training programs, career development pathways, and succession planning for retail teams
Establish a culture of performance excellence and continuous feedback - setting standards for coaching, training, and recognition that are grounded in luxury retail best practices and Abbey Glass core values
Ensure compliance with HR laws across all markets (GA, SC, TX); partner with HR and legal as necessary to resolve complex employee issues and maintain positive employee relations
Own all retail operations including store payroll, commission structures, inventory management, visual merchandising standards, and operational policies across all locations
Oversee all store payroll nationwide; establish labor models, approve budgets, manage scheduling efficiency, and ensure compliance with overtime policies and labor laws across multiple states
Design, manage, and approve all store-level commission structures and bonus programs; ensure accuracy, fairness, and alignment with business objectives; work with Finance to optimize compensation models
Establish and maintain operational excellence standards; continuously audit and improve processes for efficiency, compliance, and scalability
Set brand standards and hold teams accountable to consistency in merchandising, windows, displays, and seasonal presentations across all locations
Implement systems and tools to track performance, manage operations, and drive data-informed decision making across the retail portfolio
Partner with Operations, Finance, and Merchandising teams on inventory planning, allocation strategies, and merchandise performance analysis
Lead business development initiatives across all markets; develop and execute national and regional partnership strategies with wedding planners, event coordinators, country clubs, luxury hotels, and corporate clients
Identify and evaluate new market opportunities for Abbey Glass expansion; conduct market analysis, site selection, and launch planning for new boutique locations
Build and maintain relationships with key influencers, stylists, industry leaders, and community organizations who can drive brand awareness and customer acquisition
Develop market-specific business development strategies to expand Abbey Glass's presence in existing and new markets; identify white space opportunities and growth channels
Create and execute strategic initiatives for trunk shows, pop-up events, VIP experiences, and collaborative partnerships; coordinate with Marketing and Operations for flawless execution
Lead innovation in customer engagement and loyalty programs; develop VIP customer experiences, personal shopping services, and exclusive events that drive retention and word-of-mouth
Act as the face of Abbey Glass in key markets through community involvement, charitable partnerships, and strategic relationship building
Serve as the senior retail voice in executive leadership meetings; provide strategic insights on customer behavior, market trends, and competitive positioning
Partner closely with Marketing on brand positioning, customer acquisition campaigns, and local market activations
Collaborate with Merchandising and Buying teams on product selection, inventory strategies, and seasonal planning based on store performance and customer insights
Work with Finance on forecasting, budgeting, financial reporting, and strategic financial planning for the retail division
Lead new store opening initiatives in partnership with Real Estate, Construction, and Operations teams
Qualification
Required
10+ years of progressive leadership in retail management with 5+ years in senior multi-unit or national retail leadership roles (luxury/specialty retail experience strongly preferred)
Proven track record of scaling retail operations, managing P&L responsibility for $20M+ in revenue, and driving profitable growth
Demonstrated success in business development, strategic partnership cultivation, and market expansion within retail, fashion, or hospitality industries
An obsessive approach to elevating the customer experience and commitment to delivering exceptional, personalized service at scale
You act like an owner: strategic thinker who can also roll up sleeves and execute; you constantly find ways to improve the business by taking feedback from teams and customers and translating it into action
Availability must reflect the needs of the business - this schedule will include weekends, evenings, and holidays (especially peak bridal/event seasons)
Deep expertise in retail operations including budget management, P&L ownership, payroll administration, commission structure design, and performance management systems
Exceptional ability to build and maintain relationships at all levels; achieve results through collaboration while managing multiple strategic initiatives simultaneously in a fast-paced, entrepreneurial environment
Strong executive presence with ability to represent the brand to external partners, investors, and key stakeholders
Expertise in human resources, including recruiting, hiring, onboarding, performance management, compensation structures, and talent development
Outstanding networking abilities and comfort with high-touch relationship building in luxury markets and with high-net-worth clientele
Must be based in Atlanta, GA or willing to travel to Atlanta HQ monthly (minimum) for leadership meetings and strategic planning
Ability to travel to boutique locations, for business development activities, and market evaluation
Benefits
Significant bonus and equity opportunities tied to company performance, retail division results, and business development outcomes
Health insurance benefits
401(k) with company match
Generous Abbey Glass employee discount
Paid time off and flexible work arrangements
Professional development and executive coaching opportunities
Opportunity to be a key leader in a fast-growing luxury retail company with an entrepreneurial culture and significant growth potential
Company
Abbey Glass
Abbey Glass is an e-commerce website that sells women's apparel.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Abbey Glass
Founder and Creative Director
Recent News
Dallas Business Journal
2025-02-25
Company data provided by crunchbase