Acadia Pharmaceuticals Inc. · 1 day ago
Sr. Family Support Educator - Omaha, NE
United States
Full-time
Remote
Senior Level
$136K/yr - $170K/yr
7+ years expAcadia Pharmaceuticals is committed to turning scientific promise into meaningful innovation for underserved neurological and rare disease communities. The Sr. Family Support Educator will provide expert patient education and support for the Rett community, acting as a point of contact for families regarding disease state and product education throughout their treatment journey.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Provide disease state, product, and ongoing therapy management education upon request, in consumer-friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in-person, telephonic, and/or virtual interactions
Determine individual needs of patients and caregivers and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey
Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Supports and communicates educational opportunities with cross functional partners, as appropriate
Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers
Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc
May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory
Provide in-service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers
Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross functional partners
May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross functional colleagues interested in Patient Support Services
Identify training and development opportunities related to Patient Support Services and the broader organization
Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values
Qualification
Required
Bachelor's degree, with an emphasis in life sciences preferred. RN, MSN, MBA is a plus
5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy
At least 2 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership)
7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, with extensive experience and technical expertise associated with Patient Engagement
At least 4 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership)
Must possess Rare Disease experience strongly preferred
Experienced in patient/caregiver education strongly preferred
Account Management experience preferred
Advocacy experience preferred
Strong background and understanding of field environment in healthcare industry
Track record of increased responsibilities
Strong history of successful cross functional collaboration
Demonstrated success in leading without authority
Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
Exemplary interpersonal skills
Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
Empathetic listening skills in order to interact effectively with customers
Exceptional organizational and time management skills
Understand HIPAA rules and regulations related to patient privacy
Must possess strong written and verbal communications as well as presentation skills
Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
Ability to manage expenses within allocated budgets
Adaptable and open to an environment of change
Must be a fast learner, flexible, able to work independently, and able adjust
Strong enthusiasm with a drive to succeed within a team
Ability to travel up to 70%, depending on territory
Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting
Preferred
Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry
Equivalent combination of relevant education and applicable job experience may be considered
Benefits
Competitive base, bonus, new hire and ongoing equity packages
Medical, dental, and vision insurance
Employer-paid life, disability, business travel and EAP coverage
401(k) Plan with a fully vested company match 1:1 up to 5%
Employee Stock Purchase Plan with a 2-year purchase price lock-in
15+ vacation days
13 -15 paid holidays, including office closure between December 24th and January 1st
10 days of paid sick time
Paid parental leave benefit
Tuition assistance
Company
Acadia Pharmaceuticals Inc.
Acadia Pharmaceuticals develops and commercializes small molecule drugs for the treatment of central nervous system disorders.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$811.73MKey Investors
National Institute of Neurological Disorders and StrokeOxford Bioscience PartnersNational Institute of Mental Health
2019-09-17Post Ipo Equity· $287.5M
2018-11-30Post Ipo Equity· $316.25M
2013-01-02Post Ipo Equity· $86.39M
Leadership Team
Catherine Adams
Chief Executive Officer
Steve Davis
President and CEO
Recent News
Company data provided by crunchbase