LA28 Olympic & Paralympic Games · 1 month ago
Senior Manager, Arrival & Departure Systems
Los Angeles, California, United States
Full-time
Onsite
Senior Level
$105K/yr - $140K/yr
7+ years expLA28 is the independent organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The Sr Manager, Arrival and Departure Systems leads the configuration, integration, and operational delivery of the ADS platform, ensuring accurate arrival and departure data for various stakeholders while building and mentoring a high-performing team.
Sports
Responsibilities
Lead the configuration, administration, and performance of the ADS application across events and phases
Define role-based access, user provisioning, and controls for Back Office Admins, custom users, Responsible Organizations (ROs), Delivery Partners, and observers
Establish and enforce data standards, validation rules, change controls, and audit trails
Lead data collection windows, verification workflows, and evolution/change management
Build operational dashboards and predefined reports for ROs and internal functions (arrivals lists, transfer manifests, change logs)
Ensure data accuracy, timeliness, and completeness to inform daily operations and readiness reviews
Serve as the primary ADS point of contact for ROs and Delivery Partners; design onboarding, training, and help resources
Tailor system use and reports to stakeholder needs (NOCs/NPCs, IFs, Media, IOC/IPC, Marketing Partners)
Maintain a service excellence mindset that builds trust and reduces friction
Translate ADS outputs into operational planning with Transport/Accommodation/Accreditation and venue teams
Lead readiness exercises, tabletop scenarios, and contingency plans for peaks (first-arrival waves, delegations, dignitaries)
Run daily operations rhythms during Games-time: issue triage, service recovery, and escalations
Manage a cross-functional ADS team (coordinators, analysts, system specialists)
Set priorities, coach for outcomes, and drive continuous improvement and documentation
Foster collaboration, clarity, and accountability across all subteams
Maintain security, privacy, and compliance controls for participant data
Operate formal risk registers, mitigations, and escalation paths, report status and recommendations to the Head of AND
Contribute to post Games lessons learned and legacy planning
Qualification
Required
7+ years leading complex operational systems or large-scale programs (events, aviation, transport, hospitality, or similar)
Demonstrated success with system implementation, and data governance
Strong stakeholder management across diverse, global partners; excellent communication and training delivery
Proven team leadership: setting priorities, managing performance, and scaling operations under pressure
Proficiency with dashboards/reporting; comfort using data to drive decisions
Company
LA28 Olympic & Paralympic Games
The Los Angeles Organizing Committee for the Olympic and Paralympic Games 2028.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kathy Carter
Chief Executive Officer
Karen Sturges
CFO
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