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Uber Freight · 2 hours ago

U.S. Customs Customer Support Specialist

Laredo, TX 78045, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. The U.S. Customs Customer Support Specialist will assist clients with entry-related inquiries, process import documentation, and ensure compliance with U.S. Customs regulations while delivering timely and accurate service.

AppsLogisticsMobile AppsSupply Chain Management

Responsibilities

Serve as a primary point of contact for clients regarding U.S. Customs brokerage services, including entry documentation, shipment status, and basic compliance inquiries

Prepare, review, and process import documentation in accordance with U.S. Customs and Border Protection (CBP) regulations, internal SOPs, and client-specific requirements

Demonstrate working knowledge of current tariff programs and trade remedies (including Section 232, Section 301, ADD/CVD indicators, and preferential trade programs), and accurately apply them under supervision

Monitor and adapt to ongoing tariff changes and regulatory updates, ensuring entries are processed correctly and escalated when necessary

Coordinate with internal teams (operations, compliance, accounting, and carriers) to resolve routine shipment issues and avoid clearance delays

Maintain accurate, well-organized records of entries, client communications, and supporting documentation in accordance with audit and retention requirements

Provide timely and professional shipment updates, status reports, and issue notifications to clients

Demonstrate self-reliance by independently researching routine questions, reviewing regulations, and utilizing internal resources before escalating issues

Identify potential entry discrepancies or compliance risks and promptly escalate to senior team members or compliance when appropriate

Communicate effectively and professionally in both English and Spanish, verbally and in writing, with clients, carriers, and internal stakeholders

Support continuous improvement by following established processes, identifying gaps, and suggesting efficiencies when applicable

Qualification

U.S. Customs brokerageTariff classificationImport operationsCertified Customs SpecialistMicrosoft Office SuiteBilingual EnglishBilingual SpanishCustomer serviceMultitasking abilitiesOrganizational skillsAttention to detail