Zendesk ยท 17 hours ago
Senior Sales Product Specialist
Texas, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$234K/yr - $352K/yr
10+ years expZendesk is on a mission to power exceptional service for every person on the planet, providing innovative solutions that enhance productivity and improve employee experiences. The Senior Sales Product Specialist will focus on expanding the Employee Service account base by building relationships with decision-makers and supporting the sales team throughout the sales cycle.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Positioning Employee Service Use Cases: Serve as an expert on Employee Service solutions, assisting the sales team in effectively positioning use cases that address HR and IT challenges. Engage buyers by showcasing the value and impact of our solutions for enhancing employee experiences
Collaborative Sales Support: Partner closely with the sales team to manage the end-to-end sales cycle, from initial discovery to deal closure. Support sellers in uncovering client needs, building compelling value propositions, and driving momentum throughout the sales process
ROI Analysis and Business Assessment: Develop and present ROI analyses for potential deals, providing quantifiable benefits that support purchasing decisions
Employee Service Subject Matter Expertise: Provide subject matter expertise to the sales organization, ensuring they are well-equipped to sell Employee Service solutions and have a deep understanding of ES ideal customer profiles and customer buying journey
Quota Accountability: Take responsibility for achieving the employee service quota by supporting and contributing to sales efforts that lead to successful deal closures
Feedback Loop with Product Development: Collaborate closely with the product development team to customize our Employee Service solutions based on customer interactions and feedback
Qualification
Required
BA/BS degree or equivalent experience required
Minimum of 10 years of experience in HR / IT Service & Operations Management
At least 3 years of experience in Employee Service sales, specifically related to HR/IT use cases
Strong, consistent track record of achieving targets & quota, with President's club membership considered a plus
Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages
An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth
Ability to understand broad, macro-level business HR / IT needs for prospective clients
Excellent communication and interpersonal skills
Ability to travel to customer locations
Benefits
May also be eligible for bonus, benefits, or related incentives
Hybrid way of working
Reasonable accommodations for applicants with disabilities and disabled veterans
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase