PayPal · 10 hours ago
Customer Success Manager
Chicago, IL
Full-time
Hybrid
Mid Level
$94K/yr - $156K/yr
3+ years expPayPal has been revolutionizing commerce globally for more than 25 years, empowering consumers and businesses in approximately 200 markets. The Customer Success Manager role involves developing strategic engagement plans, facilitating workshops, and building strong client relationships to enhance satisfaction and address complex challenges.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships
Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques
Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members
Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes
Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies
Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders
Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions
Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy
Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery
Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations
Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics
Qualification
Required
3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase