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Jack Henry · 3 weeks ago

Learning Experience Designer: AI and Technical Skills

Allen, TX

Full-time

Hybrid

Entry Level

1+ years exp

Jack Henry & Associates is a technology company focused on transforming financial services. They are seeking a Learning Experience Designer to create and deliver impactful learning experiences that enhance technical skills across the organization, particularly in AI and automation.

BankingEnterprise SoftwareFinancial Services

Responsibilities

You will be a key contributor in the design, delivery, and management of technical learning experiences, ensuring our associates have the skills needed for the future

Design Technical Learning Journeys: instructional design principles (with guidance) to create engaging, high-impact learning paths focused on critical technical skills (e.g., specific cloud platforms, advanced programming languages, etc.)

AI/Automation in Learning: Assist in designing and developing learning experiences that are delivered or enhanced using AI tools and automation—think personalized coaching prompts or automated content curation

Prototype New Tools: Contribute to prototyping and implementing new EdTech, focusing on tools that can specifically accelerate technical skill acquisition

Research Emerging Tech: Help research and evaluate emerging technologies in the learning and development space, specifically those relevant to technical training and skill validation

Tech Learning Library Management: Support the management and optimization of our extensive library of tech learning licenses and platforms (LinkedIn Learning, Pluralsight, Google Skills)

Engagement Reporting: Collect, organize, and analyze learning engagement data (completions, usage rates, skill lift) to report on the effectiveness and ROI of our technical learning investments

Collaborate closely with subject matter experts, L&D Specialists, and other stakeholders to share findings and support the adoption of new learning solutions

Perform other duties as assigned to support team initiatives and Talent Development events and enhance learning experiences across Jack Henry

Qualification

AI tools experienceTechnical design experienceCloud technologies knowledgeData analysis skillsWorkflow automationInstructional design principlesResearch skillsCollaboration skills

Required

Minimum of 18 months experience in learning experience technical design, technology implementation, AI/tool management, workflow automation, or content development in a technical or learning environment

AI/Productivity Tool Experience: Direct experience applying AI tools (e.g., generative AI, LLMs) to enhance productivity or used for content creation in a technical or learning context

Technical Aptitude: A strong interest in or foundational knowledge of critical technical domains (e.g., software development lifecycle, cloud technologies, data analytics)

Skills: Demonstrated ability to work under moderate supervision, contribute to project initiatives, and assist with data collection and analysis

Preferred

Education: Bachelor's degree

Data Analysis Skills: Ability to collect, interpret, and present learning data from various sources to drive improvements in learning design and delivery (experience with Tableau, Power BI, or standards such as xAPI is a plus)

Advanced AI Integration: Practical knowledge of how to integrate AI agents or automation into learning workflows for personalized or scaled delivery

Portfolio: A portfolio showing examples of instructional design for technical or complex subject matter

Benefits

Comprehensive benefits designed to support your physical, mental, and financial health

Company

Jack Henry

Glassdoor3.8

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.

Founded in 1976

Monett, Missouri, USA

5001-10000 employees