Lucid Motors · 18 hours ago
Sr. Program Manager, Service Parts Operations & Commerce
Newark, CA
Full-time
Onsite
Senior Level
$105K/yr - $145K/yr
7+ years expLucid Motors is introducing captivating luxury electric vehicles that elevate the human experience. They are seeking a results-driven Sr. Program Manager to lead critical initiatives across service operations and digital commerce platforms, focusing on fulfillment efficiency and enhancing the purchase experience.
AutomotiveAutonomous VehiclesElectric VehicleTransportation
Responsibilities
Lead programs that enhance service center parts and accessories operations, including fulfillment efficiency, inventory accuracy, and parts advisor enablement
Drive accessory merchandising and sales enablement strategies in partnership with product marketing, service, and logistics teams
Develop forecasting, replenishment, and planning models for high-volume and seasonal accessories using AI/ML tools
Define and manage the roadmap for digital commerce and payment solutions supporting service parts and accessories—across in-store POS, web, and mobile applications
Collaborate with legal, finance, tax, and digital product teams to support global B2B/B2C commerce capabilities, including tax handling, returns, and digital invoicing
Establish KPIs across part and accessory availability, order accuracy, sales conversion, inventory turns, and customer satisfaction
Identify and resolve operational gaps across ERP, POS, and e-commerce systems to ensure scalable and frictionless customer and field experiences
Represent the voice of service field teams, customers, and business stakeholders to build solutions aligned with luxury brand standards and expectations
Qualification
Required
7+ years of experience in automotive parts/accessories operations, digital commerce, or merchandising, preferably in a premium/luxury setting
5+ years in program or product management roles, driving cross-functional initiatives across operations, digital, and commercial teams
Deep understanding of service and accessory logistics, retail merchandising, or e-commerce fulfillment
Experience with digital payment platforms and commerce ecosystems (POS, B2B portals, returns processing)
Strong analytical mindset with familiarity in AI/ML-driven inventory planning or commerce optimization
Excellent communication, stakeholder management, and cross-functional leadership skills
Proficient in enterprise systems like SAP, Salesforce Service Cloud/Field Service Lightning, or similar
Bachelor's degree in Business, Supply Chain, or appropriate relevant experience required; MBA or technical background is a plus
Preferred
Knowledge of connected vehicle commerce and native app integration for accessories
Experience launching or scaling accessory programs (lifestyle, performance, seasonal)
Understanding of global compliance in digital payments and e-commerce platforms
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Vacation
401k
Equity program
Discretionary annual incentive program
Company
Lucid Motors
Lucid Motors is an automotive company that specializes in electric cars.
1001-5000 employees
H1B Sponsorship
Lucid Motors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$14.23BKey Investors
UberAyar Third Investment CompanyThe Michigan Economic Development Corporation
2025-11-12Post Ipo Debt· $975M
2025-07-17Post Ipo Equity· $300M
2025-04-03Post Ipo Debt· $1.1B
Leadership Team
Marc Winterhoff
Chief Executive Officer (interim)
Peter Rawlinson
CEO and CTO
Recent News
2026-01-08
The Philadelphia Inquirer
2026-01-08
2026-01-07
Company data provided by crunchbase