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Mouratoglou Tennis Center · 3 weeks ago

FACILITY MANAGER - PADEL CENTER

Boston, MA

Full-time

Onsite

Mid, Senior Level

Mouratoglou Tennis Center is expanding in the United States with a new generation of premium padel centers. They are seeking an entrepreneurial Facility Manager to oversee daily operations, team leadership, financial performance, and community development at one of their centers in the Boston area.

Sports

No H1B

Responsibilities

Oversee daily operations: courts, front desk, pro shop, bar/F&B, locker rooms, and common areas

Ensure safety, cleanliness, maintenance, and compliance with US regulations

Implement Mouratoglou operational procedures and quality standards

Optimize court scheduling, utilization, player flow, and programming

Handle customer feedback, issues, and service recovery

Coordinate vendors, cleaning, and maintenance providers

Lead a multidisciplinary team (front desk, coaches, F&B staff, contractors)

Recruit, train, coach, and evaluate employees

Build schedules, support payroll, and ensure local HR compliance

Develop a culture of excellence, hospitality, and teamwork

Create a positive, motivating work environment

Contribute to annual budget preparation and execution

Track and analyze KPIs: revenue, margins, costs, EBITDA, court occupancy

Oversee cash handling, invoicing, reporting, and internal audits

Manage purchasing, suppliers, inventories (pro shop & bar)

Optimize costs while maintaining a premium experience

Grow revenue through: Court bookings, coaching programs, events & tournaments, Pro shop and bar sales, Corporate offers (privatizations, memberships)

Develop partnerships with local businesses, universities, and sports communities

Lead the organization of leagues, clinics, tournaments, youth programs, and social events

Execute local marketing initiatives in coordination with central teams

Build and engage the local community (events, social media, on-site activation)

Ensure brand consistency across the facility and communications

Act as a brand ambassador for Mouratoglou Padel in the region

Qualification

Facility managementFinancial managementCustomer experienceTeam leadershipBusiness developmentLocal marketingKPI managementEntrepreneurial mindsetPassion for racket sportsBilingual EnglishBilingual French